Subscription doesn't work in app – Cyclist: The Road Cycling Magazine Review

I've contacted the app support team at least 10 times for support. Its like a robot answering the questions. No help at all. Keep promising an app update that never comes. I love the magazine but I can't get the magazine through the app. It wants me to pay for issues I've already a subscribed to. App days I have a subscription but won't let me download. Terribly frustrating. I've contacted iTunes to ask for a refund. Couldn't be more disappointed.
Review by AspireCycling on Cyclist: The Road Cycling Magazine.