Wingstop Reviews

Great Customer Service

SexyVixeninPink

The staff here is always super friendly and very attentive. My food is always quickly made and ready to go in a timely fashion. Keep up the great work.

Way too long

bossluis93

I ordered online and it gave them 25 minutes I showed up and it was at the time said and I wait an extra 15 minutes seemed like they dropped the wings once I payed smh

I made an order through the app for two individual combos. I only received one order and the fries where NOT seasoned. I immediately called the store, thank god I live around the corner. Issue being resolved. Either way employees should be paying more attention when putting the orders together for customers. I know we should double check ourselves too but stuff like this SHOULD not be happening. I am HANGRY and i love me some wing stop. But stuff like this is truly heartbreaking for a true food lover. I’ll still make business with WingStop but I’ll stick the one on S Post Oak, they’re they truly honor customer service. Thank you happy Friday the 13th.

Issue when ordering bundles

TannerRaesMommy

App is okay - use it to order every time however the one big issue (for those of us who like out wings cooked well done) is when there are specials such as bundles there is never the option to select and add to the order to have the wings cooked well done, only when you order by the piece or the regular combo does the option appear for you to select if you’d like to have the wings cooked well done. The options are always there to have the fries cooked well done but never for the wings! Additionally there is no section where you could add a note or special request. So every time we order wings on the app that are on bundle promotion I have to physically call the store and add this request because I’m unable to select within the app....which somewhat defeats the purpose of ordering online doesn’t it?? So I recommend the developers resolve this and add the wing (WELL DONE) cooking preferences selection options when advertising specials and bundles so the order can be placed correctly and also recommended there be a section where the customer can add a note or special request.

Used to be a great app, now it just doesn’t work

Schlau

This app used to be great - i order at least twice a month for take out orders, ranging from $30-40 worth of food. Their checkout option allows me to pay at restaurant, so I just click order, and head to the restaurant to pick up. Easy, right? Tonight I tried to place an order, and on checkout it now tells me that ‘on orders more than $30 we require a prepayment’. Okay THEN GIVE ME AN OPTION IN THIS APP TO ENTER IN A CREDIT CARD PLEASE. Right now the app only provides me an option to ‘pay at restaurant’, and then rejects the order without any other option to prepay. Ended up going to the store and showing him my phone to place the order. The cashier told me that many people complains about this same issue but unfortunately the store has no control. Fix your app please.

Don’t order extra crispy wings

KangaSkrap

I had stopped eating wingstop because it seemed like the bone in wings were too soft. Someone suggested ask for extra crispy. The first time, they were perfect. Tonight they were so hard we couldn’t eat them. So a waste of money and 24 wings. We’re eating grilled cheese for dinner because I don’t want to drive back.

Not a good night

tlgrec

Tonight I was given the wrong order, I ordered lemon pepper wings and was given Cajun wings, I will always check my order before I leave now!

Your went from first to worse!

Stlrsfan

I loved using your app to avoid having to wait at the store. Now it tells me that I must fully pay for my order but gives me no option to pay and won’t let me order. Fix it or you lost a customer.

Time Wasted

MoosheCosmo

Why waste my time entering credit card information into your app if your staff is going to run the knuckle buster and make me sign a manual credit card receipt? It took longer for them to figure out the credit card machine than if I would have paid with nickels and dimes.

Good job guys

alensito

The location at pioneer pkwy in Arlington Tx they always have my food fresh and ready to eat...!

Wingstop Reviews – Page 31