Wärtsilä iSailor Reviews

Rip off change to subscription pricing

RobertYJ

As a long time user of iSailor, I am extremely disappointed by the move to subscription. Hiding behind the fact that deep in the terms and conditions it says you have the right to change is pathetic when the change is of this magnitude. It is also short sighted - with the previous model I would buy charts that were of transient interest rather than necessary for everyday use. If I continue to use the product at all, I will now stick to the charts I actually need - a small subset of those that I have purchased over the years. I certainly won’t be buying additional portfolios. If you have to move to subscription, it would have been better to have a single charge for all updates. I’m sure your spreadsheet experts will ‘prove’ that this won’t generate as much money as doing this by chart portfolio but I think they underestimate the extent to which people will simply go elsewhere with the current model. My assumption is that the target market for this product is no longer the recreational sailor. The good news is that there are plenty of alternatives.

Terrible Disappointment

D Kasprzak

I have been using iSailor for several years and have been a strong advocate of the software to anyone who would ask for recommendations of a navigation app. Your companies decision to move to a subscription based service will likely move you to the lower ranks of a navigation app. There are other apps available that have better features than iSailor and now you are competing on their level. I now have to start looking at other apps due to this change.

Huge loss for all!

Disappointed,yes!

I have used and recommended this app to all my students for many years however the recent changes have destroyed my reasons to do do. I will NOT continue to support this company. A loss that could have continued to make boating safer at a reasonable cost, greed seems to have destroyed it.

Unfortunate!!!

Nodak7

I have used and recommended this app to many of my fellow sailors. It has been a very useful tool. Unfortunately the new economic model makes it cost prohibitive vs other options. Sadly I guess I will be looking for another Nav App. FYI Bahamas is $38/yr east & west Florida Coast $15/yr each. Very pricey!!!

Sinto-me lesado!

Senoye

Comprei as cartas porque acreditei na decência de não tê-las excluídas depois de PAGAR para olhá-las! Se fosse pagar para uma atualização a decisão deveria ser do cliente! O que essa empresa fez foi ANULAR O DIREITO ADQUIRIDO DE TER A CARTA QUE FOI PAGA!!! Decepcionante!!

Charts updates changing to yearly subscription pricing

Gka-tuckman

As others who have recently gave a 1 star rating for changing to a yearly subscription pricing business model, I too have been using iSailor for several years and have been very happy with iSailor until now. It appears that in order to get chart updates, they now want to charge you the initial chart price every year. I have tried to contact customer service about this and other issues, but since iSailor got bought out by the current owners, I have had no response on any of my customer service requests, even after multiple times contacting them. Their customer service under the previous owners was very responsive. With this kind of service and their new chart update policy, I have no idea how the current owners plan to stay in business.

So disappointed!

Harrisnomad

The new update policy to charge a subscription is wrong-headed, you are making a big mistake!

I want to be paid

RobtRW

Wartsila listen to this! I have been using Transas Isailor since it first came out and have purchased 25 chart folios which equal about $1000USD! I have also spread the word to countless associates and friends who have themselves downloaded Isailor and purchased chart folios. All those people in turn have each told many others about how great Isailor is and then they also purchased carts and it compounds on and on and on of course! So when I do the math it looks like I have generated thousands and thousands of dollars for your program so you should be paying me not the other way around! Any business would know how valuable that word of mouth snowball effect is and now you’ve killed it!!! I would suggest you fire the guy who thought this was a good idea!!!

Greedy move...

graye

Sorry, but your update to force users into a subscription model is just plain greedy and wrongheaded. Shame on you guys...

New subscription is terrible

brianc9012

This new update with the subscription service is horrible. Before the update this was my go to app for quick navigation. Now I will find another app to put my money towards.

Wärtsilä iSailor Reviews – Page 3