Virtual Vision Test Reviews

Total irritation

T. F. N.

Tried to do the vision test multiple times - kept saying “it looks like you moved during the test”. I realized there was a ceiling fan in the upper right corner of the camera view; retried twice more after adjusting so that that was out of view, exact same results. Super aggravating experience.

Irresponsible

DirtyDan918

Should not be used as a replacement for routine eye exams. Rely on apps such as these now and wonder why no one told you that you have a treatable ocular disease that causes irreversible vision loss later. Your choice.

Does not work on iPad

joe mangioni

Cannot get past the 10 foot step to proceed to the vision test. Why is there no Android app in the year 2021!?

Doesn’t Work

djyfjd

Tried several times over the last few months with no luck. It’s always stuck saying I’m 0ft away from my camera no matter where I am in room. Contacted customer service a month ago and haven’t heard a peep. WP used to be so much better than this. Very disappointed. Update to response: Why would I email mobileapps again if they didn’t respond to my original email from Aug 12?!? lol

It’s fine..

kirstie a.

Don’t going on but it keeps saying that there was an error with submitting my test. This is my second time trying this because they said that my prescription wasn’t currently in their range.. anyways it’s just weird. Not sure if it’s a connection issue but I’d rather spend $15 than the $75 with a regular eye exam…

Not working for me at all

Jujusnap2

I have not been able to even get to doing the vision test as the app asks you to back up about 10 feet and they will let you know when you can start the test. I’ve backed up about 16 feet and have tried to do this in various locations that are well lit with nothing behind me and nothing. The app never registers how far away I’m standing.

Easy App Experience, Had Problems with Rx but Customer Support Saved It

Kamui582

Let me preface this by saying this is my third review of this product. I received a prescription very quickly, and the app is an incredibly smooth experience. I had a little trouble at first getting to the right distance to take the test, but once that was resolved it was very easy. I did, however, have a problem on the backend. I received a prescription for the wrong product. I did have to go through quite a few loops (which took over a week) with customer service to get the issue resolved. It seems the problem was with the prescribing physician, not with Warby Parker. I am updating my review this app to four stars, from one star. This is thanks to an absolutely wonderful customer support manager who saved the day, and took care of my problem flawlessly (not sure if I can share her name here, but first initial J, thank you SO much!). Those extra stars are thanks to her!

Virtual Vision Test Reviews – Page 4