Easy App Experience, Had Problems with Rx but Customer Support Saved It – Virtual Vision Test Review

Let me preface this by saying this is my third review of this product. I received a prescription very quickly, and the app is an incredibly smooth experience. I had a little trouble at first getting to the right distance to take the test, but once that was resolved it was very easy. I did, however, have a problem on the backend. I received a prescription for the wrong product. I did have to go through quite a few loops (which took over a week) with customer service to get the issue resolved. It seems the problem was with the prescribing physician, not with Warby Parker. I am updating my review this app to four stars, from one star. This is thanks to an absolutely wonderful customer support manager who saved the day, and took care of my problem flawlessly (not sure if I can share her name here, but first initial J, thank you SO much!). Those extra stars are thanks to her!
Review by Kamui582 on Virtual Vision Test.