Virgin America Reviews – Page 3
3/5 rating based on 50 reviews. Read all reviews for Virgin America for iPhone.
Virgin America is free iOS app published by Virgin America, Inc
Terrible
JxleeSF
Can't change flights, can't pay for flights(!), keeps kicking you out. Completely worthless. I wonder how much $ Virgin is losing on this app.
Could be WAY better
Citikid
Signed up, entered my info & elevate #. I'm logged in and the app recognizes me but does not have my flight info. Tap on "manage" and get: "Oops! We Couldn't find any upcoming flights." I have to click on "Find my flight" and enter my name and confirmation number. (Which I have to dig for) My flight appears but does not have any status updates - my flight was very delayed but nothing in the app reflected that. Not intuitive - in order to get to my boarding pass I had to click on "check in" which I had already done last night. So inside "check in" I see a cryptic description of my flight. I tap on that and I get a window with "view boarding pass" at the bottom. It would have been easier if I just used a browser to go to their web page. You also have to swipe horizontally to see connecting boarding pass' not intuitive since vertical scrolling is how much of the app works. No indication to swipe horizontally. To make matters worse if you quit the app it looses everything and you have to do all of the above all over again. It's not only the unintuitive interface but the fact that the app knew my name but not my flights ( unless I searched) was very unpleasant. Happy I printed my boarding pass. Oh... the text is cut off on the right when you open FAQ topics on iPhone 6.
Needs work, but why bother!
bayhuntr
Every time I sign in to do anything with. VA reservation made on Alaska site, I have to reenter the confirmation code, jumping between apps to enter it, if I can’t memorize it. Lots of errors. When adding boarding pass to Wallet, it crashes, tried a few times... it was apparently kind of working because I had 4 boarding passes in my wallet.. Why bother fixing it if airlines are merging why?
Awful
GVAZBill
The negative reviews are correct! This thing does' take a login, I can't even proceed as a guest, though I have been an Elevate member for years. Horrible!!
Pointless, Can't Book
VermillionCorazon
The app doesn't recognize my account and a pop-up directs you to the Virgin website to book flights. Deleting.
Fix this app Please!
Airansun
Every other airline has smoothly functioning apps, to make and change reservations, to check on flight status and to issue e-boarding passes. Your app can’t even remember my flight, from one usage to another within three hours, unless I reenter my name and confirmation code EVERY time. And I HAVE an elevate number, which hasn’t made me feel elevated at all.
Useless. Avoid.
Idle Chatter
Can't get past "continue as Guest" screen. The app just displays "logging in..." I know Virgin and Alaska are merging. The Alaska app is functional and actually does stuff. The Virgin app is junk.
Disappointed
choppygirl77
Worst of the worst is the loading time. Takes too long to load my boarding pass and it’s embarrassing when you’re in the line to security check and boarding the plane. I regretted not having my boarding pass printed out. Then there are too many ads. Some interactions just don’t make sense. Like you’ll expect to swipe to see next flight but it takes you to an ad, then tab on the flight card doesn’t give you the details you need.
Doesn't show delays...
Frmbostn
My flight is delayed by more than an hour. Still shows ONTIME on the app, still sending me prompts to board. Also, doesn't allow me to see seat map once I've checked in. Even if there are no seats available, I should still be able to see that. This could/ should be MUCH better...