Virgin America Reviews

Bad design

Chrome stinks

They wouldn't let me pick a seat weeks in advance with no clear reasoning why, only to show up and find out they stuck a 6'2 guy in a middle seat. Experienced based airline my a**. Step up your digital touch points UX team! At least warn people and explain why they can't book a seat. I would have chosen a different airline. I certainly will next time.

Dysfunctional App

mb2x

Aside from the accompanying comments how ridiculous that the app requires reentry of one's Elevate and Known Traveler Number EACH time the App is accessed. Why doesn't Virgin beta test the App and do so at each iteration instead of turning off its customers? Is there anyone in Management paying attention because this is tarnishing an otherwise fine airline.

don't know what these joker are talking about

köödos

this app is super cute and works really well. able to add it to 'wallet' on iphone also. love it

1 star is too much

akgirl17

Their app is complete crap. You can check in, but it errors out constantly and I can never view or get my boarding pass, so I end up having to print one out. WHAT'S THE POINT OF A MOBILE APP IF I CANNOT OBTAIN MY BOARDING PASS? It doesn't matter if you check in under your account or as a guest. Does not work. Complete crap.

Impossible to book flight

Sapi Ompong

First of all, to book a flight you will be directed to their website. What's the point of having an app? Second, once in the website, I can only select a departure date. All dates beyond departure dates are shown as "not available", thus no return date can be selected.

Major log in issues

mightydac

Can't log in with the email and password that works perfectly on the website. Not clear how to even report this as an issue

Unable to book through app

Sick@0369

I've updated app to most recent update yet every time I've tried to book a flight it redirects me out of the app into safari website link ?

Worst travel app

KriegerMarine

This app used to be really good. They updated it and now it fails with every use. I can no longer launch the app - it's been 1 1/2 years since it last worked!!! I love the airline, but hate the app. It's sad to see such an advanced company take a tank when it comes to technology.

Worst

Boogy 12378q

This has to be the worst of all Airlines apps. You have to sign in for every move you make. It doesn't remember that you just signed in. Every time I want to look at a different status or check my seat, I have to resign in. I'm not talking about leaving the app and come back in. I sign in, than check my status it makes me sign in again. Plus it doesn't keep you tsa precheck info. I have to redo it every time you have a new flight. Worst app.

Never remembers my flights!

lgusty

This app literally never remembers my upcoming flights and I have to re-entry my confirmation number each time I open it. Since the primary use of this app is to check into flights, I'd say it's a big failure. Add your boarding pass to wallet and save the hassle. This app is lame!

Virgin America Reviews – Page 2