T-Mobile Safe & Found Reviews

Location features

Heidi Fletcher

Since we are starting to be able to leave the house again, I look forward to trying the rest of what the app offers

After using it almost for 1 year and half I’m giving it up. I’m paying for 2 phones and basically can’t track down my kid. Can’t get an accurate location... it is so frustrating !! Like today, it is 2 hrs trying g to locate my kid through the app and nothing ?. It is useless !

Complete Garbage

pameelinaj

I’m a twenty three year Sprint customer. Their previous tracking app worked just fine. It saved all your locations and was pretty accurate, especially with Androids. This app is garbage doesn’t work at all and every phone has to download the app! Complete crap. I have six lines on my account and I can’t track any accurately. F**k this app. And F**k the company that made it with the “promise” if being so great.

Quit working

Cowgirl 641

This app just quit working about 2 months ago. I would give it 0 stars if I could. It worked great, for over a year finding the general location of my daughter. Now it has shows her phone as not responding for over a week at a time. Totally useless. I don’t know why it worked well using tower signals and then suddenly quit. It is now a waste of my money.

Disconnects every week

AntonWhit

So I like the accuracy of the app when it’s time to track my son’s phone, however when I was being sold the app the lady told me “you don’t have to download the app just add your relative and you’ll be able to locate the phone” and I did it and it was impossible to locate it without downloading the app in his phone. Then every 3 days he gets notifications “safe and found has been using your location” and my son changed that option to “while using the app” so what’s the purpose to have this on his phone if he still disconnects the location permit and I have to start the process all over again. I add that he’s as “child” in my app so why can he make this changes. Just very frustrated with that.

Just being honest

opinionatedPJ

I myself am a sprint customer that has no problem and trying out Sprint products. Yeah honestly if this device worked all the time it would be perfect but because I have to reboot the device at least every other day in order to make sure the data is being transmitted from the device to my phone. Because of this issue I have to be honest it doesn’t deserve a 5 star rating but a 3 star rating. But if Sprint resolve this issue of connectivity I would definitely give it 5 stars.

Easy

Andy Nicholsa

Pretty easy to set up, and easy to use after that. I like it!

Conversation starter

Dolores Hampton

With the app restrictions available on this app, it opens the conversation for acceptable digital behavior

Waste of Money

DesignerSeller

I had the app on my son’s phone to use the specific location tracking. It is hidden and his phone is restricted (iPhone parental controls) so he cannot delete the app. I used the general location feature on my daughter’s and spouses phones. My son was able to turn off his location or goes in airplane mode even with iPhone restrictions on, which renders this app useless except for the general location finder. In June the general location finder could no longer locate my daughter or son’s phones and it changed the name of each family member within the app to my name because I am the account owner. Now when I look at the app it shows my name on all 4 phone lines and there is not a way to change this that I could find. Last week the general location stopped locating my spouses phone. I can still locate my spouse and daughter using the iPhone ‘find my phone’ so know their locations are on. Despite deleting and redone loading the app and deleting the phone lines and adding them back on the app, this app does not work at all. I am cancelling the app it is not worth the $10 per month when the only function is my own location, really? Plus, I feel a refund is owed for the past month the app didn’t work at all on my kid’s phones (message is unable to locate device). Waste of money and worst developed app I’ve ever used. Sprint needs to just terminate this app and stop ripping people off. I gave it 1 star because a 0 star rating was not available.

Unsurprisingly Disappointed

Dopey Doggy

Decided to get a couple Safe and Found trackers for our two dogs in case they ever get lost or we lose track of them. After spending several days with next-to-no help from Sprint technical support, I miraculously managed to get one of the two trackers to start blinking it’s green light, allowing me to pair it with the app. With a smile on my face and high hopes, I opened the app to be greeted with the lovely message of “Tracker 1 Not Responding.” And no, I couldn’t get the tracker to respond despite all of my efforts. Just get a Tile and save your sanity.

T-Mobile Safe & Found Reviews – Page 3