Waste of Money – T-Mobile Safe & Found Review

I had the app on my son’s phone to use the specific location tracking. It is hidden and his phone is restricted (iPhone parental controls) so he cannot delete the app. I used the general location feature on my daughter’s and spouses phones. My son was able to turn off his location or goes in airplane mode even with iPhone restrictions on, which renders this app useless except for the general location finder. In June the general location finder could no longer locate my daughter or son’s phones and it changed the name of each family member within the app to my name because I am the account owner. Now when I look at the app it shows my name on all 4 phone lines and there is not a way to change this that I could find. Last week the general location stopped locating my spouses phone. I can still locate my spouse and daughter using the iPhone ‘find my phone’ so know their locations are on. Despite deleting and redone loading the app and deleting the phone lines and adding them back on the app, this app does not work at all. I am cancelling the app it is not worth the $10 per month when the only function is my own location, really? Plus, I feel a refund is owed for the past month the app didn’t work at all on my kid’s phones (message is unable to locate device). Waste of money and worst developed app I’ve ever used. Sprint needs to just terminate this app and stop ripping people off. I gave it 1 star because a 0 star rating was not available.
Review by DesignerSeller on T-Mobile Safe & Found.