South Shore Reviews

Battery Killer

tswf1

The app functions are great, however, once installed and activated it will auto adjust your screen brightness throughout the day. That issue needs to be fixed.

For the most part South Shore has been doing well. Cars are clean. Their on time rate has improved. However, their schedule needs improvement. When I ask people from the area how they commute, the biggest setback against South Shore is their schedule. Between 7:30 AM and nine they could use some improvement and between 5 PM and 7 PM they could use more i cars Yesterday i had to stand all the way to Chicago along with many others

Train schedule

metrocard1

The train is very convenient for me I write it four times a day the only problem I have is most of the time I don’t make the 710 train because of work are usually missed it by about 25 minutes so then I have to wait until the 910 train I wish they would add one train 810 this way I wouldn’t have to wait almost 2 hours for the train but other than that it’s great I purchased a one-month pass every month employees are friendly and professional very seldom the train is late this is why I prefer taking the train over driving I know I will be there at a certain time thank you collise rodriguez

1st time

mreese1955

Today was my first time on the South Shore. Great experience, people were great, and the conductors were fine. If there’s anything good like quick trip to the city.

Reliable

Sunny T. Jones

Been riding the South Shore for two decades and enjoy buying my ticket on the run. Very easy to use and clear information.

Bugs NOT fixed

Have Suggestion, Will Share

I’m still seeing the train number and the departure time overlap. Frustrating.

Excellent option

patt-g

While I miss the ticket agent in the stations, taking the South Shore to Chicago is the best way to go.

Great app, even better service

Kyboy123

I was planning a trip to chicago with my girlfriend for a concert, and was thinking of taking the train. We bought tickets without realizing that the last train back home is before the concert ends. This was a problem, so we ended up driving. A few days later i called their service to request a refund and with no issues or problems, got the refund. It took literally one day for the refund to go back into my bank, when most others would take “5-7 business days.” Now as the app, its great to use. It lays it out easily so theres no confusion or uncertainty. I highly recommend downloading this app if you’re thinking of taking the train or if you already do.

Easy to Use, Great Customer Service

Ford Wyatt

I bought tickets using this app and found that I no longer needed them. I reached out via email to the South Shore Line to see if I could be refunded, and they refunded me on the next business day no questions asked.

Update killed its previous great design

SF-lawyer

The update ruined this app. The schedule is now buried two layers deep, and they’ve taken away the ability to reverse your route with a single click. The schedule that it generates is in tiny type and can’t be zoomed. You can’t even easily click to buy a ticket from the schedule you’ve generated like you you could in the prior app. Instead, you have to back out and put in your origin and destination a second time. Sorry for the bad review, but this update is TERRIBLE. Poor app design!