SeatGuru Reviews

Complete trash

picopug

What happened? Terrible now

Once great; now relatively useless - don’t waste your time

ABC3aaa

I used to love this app - and relied on it to find the best seats. In the last few years, the app has become unhelpful and rather a waste of time. For about half the flights I take (domestic US on American Airlines), Seatguru comes back with “there are three versions of this plane” - each with a different seat layout. It’s left to the user to waste time solving a puzzle every time (which plane is mine?) before getting any guidance on selecting a seat. There is no help from Seatguru on which equipment is in use for my flight. Worst, when I do get a single seat map for a flight, the layout is often just plain wrong - for example, showing exit rows at 15 & 16, when American is showing 17 & 18 for the same flight number and date (and of course, American is always correct and tracks with the real airplane when I get on it). So one cannot even trust Seatguru’s info. It’s a bummer; it is a great concept for an app and there don’t seem to be many (any?) viable alternatives.

Once great - now crap

joelob

Trip Advisor - if you no longer want to make the effort to maintain this and keep it working then remove this current crap from the App Store. Shame on you- i otherwise respect trip advisor. But this team has totally failed.

Very little information

tgyosh

You can see why a seat is good or not so good but not why. The full website is much better. Sometimes plane layouts are not accurate. These are of course the primary reasons I use Seat Guru. The app is nearly useless.

So disappointing- wrong seat maps

Prettylittleliarfan

What happened to Seat Guru? You have one job- accurate seat map information so we know which seat to select or avoid. Both the app and the mobile site have wrong seat maps for the airlines and no ability to access specific seat information. It says click on seat for info but nothing happens. But since the actual plane seat layout doesn’t match the airline map, it’s useless anyway. This is zero stars.

Apps most basic function doesn’t work

Jonb19518

You know, where you click on a seat and get info. Doesn’t work. On here or the website. But since this is just an app wrapped version of the website, not a surprise.

Can’t see user comments

Zabars

Can’t see user comments on the mobile website, or even on the desktop version if loaded to my phone. Figured the app might work but nope, no comments here either. How hard can this be?? App is useless until this is added.

Delete and dont look back - thanks Tripadvisor for totaly ruining a great app!

thetruthiswhsatitis

For the frequent and/or business traveler of which I am both this app used to be the greatest! It would give you all the really cool tips were the galley was, where the bathrooms were, information on power ports and the best seats...this app is a total waste of time I'm not sure when it happened or how it happened but it's useless now! does not even come up with correct flight information and often can't even find the flight when the correct information is entered!! Another sad example of an app being ruined by a corporate purchase - delete and get rid of it and hope for the best for another great app like this one USED TO BE.

Can’t delete or edit review

Stuart Olivera

I made a typo and tried to edit my review, but it ended up just posting a second copy of the same review. Offered no way to delete the duplicate review. App is otherwise ok for looking up flights, but not well built for writing reviews.

Seat configurations

Disappointed Fequent flyer

They are just plain wrong. The never match the airlines seat configuration so at this point the app is worthless.