Scoot Reviews – Page 5
3/5 rating based on 50 reviews. Read all reviews for Scoot for iPhone.
Scoot is free iOS app published by Scoot Networks, Inc.
App seems to have never been tested on iOS
projectnofive
App crashes for any audio/video use on iOS Also video orientations, when they do run, have no audio or captions. Can you actually make an effort and try to test this app on multiple iOS devices with varying network QoS?
Charged for $105 for bent handle on 4th ride
iamneo9304
Exaggerated charge of $105 for bent handle was exaggerated and abusive.
Ammar- HORRIBLE customer service and very rude
AdamGoodwyn
Let me start off by saying I enjoy scoot as a product. It’s generally reliable and very convenient. Additionally, I’ll say most customer service agents are kind and understanding or at least will hear you out. There is one agent, however, who is rude, snarky, and does not care about the customers problem- Ammar. Ammar has provided me horribly rude customer service now multiple times, with two incidents specifically standing out. The first incident happened today when I was scooting into work. I picked up a scooter with low battery which means it must be parked in a scoot garage to end the ride so it can charge. About 2/3 of the way to work, the scoot died. Therefore, I wasn’t able to make it to the intended garage. It would have meant I would have to push this scoot roughly 10 blocks which is not only extremely inconvenient but also dangerous. Luckily there was a scoot garage nearby and I parked it there. I called scoot to let them know. Unfortunately, when I explained this to Ammar he did not care at all. He informed me I would be charged $50 for not placing the scoot at its end location. This was of course difficult for me to do since the scoot died prior to getting to the end location. When I asked to speak to someone else to get a second opinion, he refused to put me on the line with anybody else. On top of that, he has an extremely snarky tone where he seems to talk down to you. He comes across as a know it all. I have been a loyal scoot customer for nearly 2 years now and I am on the Premium plan. It is unfortunate he treats people this way as other customers have echoed the same sentiments towards Ammar. I hope scoot takes this type of treatment to loyal paying customers seriously. It should not be allowed or turned a blind eye to. The second incident occurred a couple months ago. I reserved a scoot that was ALREADY parked in an illegal parking zone. I thought I would grab this scoot to get it out of this area, help scoot avoid a potential towing charge and a customer as well. When I began to ride the scoot, I realized the tire was completely flat. This was not indicated on the app. On top of that, when I speed up at first the flat tire made me spin out and fall, causing me to injure my knee and almost having a car collide with me. When I called scoot to let them know what had happened and explained the incident, Ammar didn’t care about my personal safety. He only cared that the scoot be parked in a safe zone. The issue was the scoot was broken and there were no blue zones in the area. Amar states that unless I found a blue zone I could be charged a towing fee. I explained over and over that I picked this scoot up in this already illegal zone and that it was not able to be moved since it had a flat tire. His response after this was truly baffling. He stated the only solution for me personally was if someone after me reserved the scoot. By doing so, it would take the liability off me and onto them. I was baffled. The solution was screwing another customer over? That doesn’t seem right. I explained and explained my case but Ammar did not care. I eventually left the scoot in the illegally parked zone and luckily it was not towed before the scoot mechanics got to it and took it away. Regardless, Amar’s horrible customer service shined through again. He was rude and lacked understanding for my situation. He also didn’t care that I had just gotten hurt. In short, I hope ammar starts treating people better or he is removed from his position. It’s unfair for paying customers to be repeatedly taken for granted and advantage of by someone who doesn’t listen to nor care about the customer.
Update you app
joshuapekera
Appears as though scoot is putting all their effort in to the kicks and have been ignoring what made them better than others, which are the scoots. The app has needed some love for a while. Also, the scoot inventory is just ridiculous at this point. It’s nearly impossible to find one ever now. I have been a subscriber for a year now and might just cancel because I can never find an available scoot either in the morning or afternoon.
Horrific Customer Service
Double black diamond lover
After +350 rides without a single incident I was slapped with a fraudulent ticket out of the blue for a ride I can prove I ended in a safe zone. They have no problem sending an email but every issue responding to one. You lost a loyal customer today Scoot
Bird is milking them
Bird Ruined Scoot
Long time scoot user and loved it. Fast, affordable, available. But now it’s pretty obvious the new owners are cutting corners to make quick $$ - more kick scooters (more expensive per mile) - fewer scoot van pickups (all scoots are always out of battery, need to be taken to a garage) At what point do you ruin a good business for a quick buck? I for one am no longer an evangelist
Horrible customer service
Aresamm
I just went my car and saw one of the scooters hit my car. The person parked scooter 2 inc behind me. It’s Impassible to park without touching my car. There were 2 major scratches. I called them and asked that what should I do? He asked me if there’s a camera on the street!! I’m talking about scratches how you’re gonna realize it on camera!! After that he just told me go to police station and make report it. They didn’t even ask me scooter number !! So I’II go to Police station for sure!!
Maps integration is missing
TechnicallyAdvanced
How hard is to add a link to Maps? Great job on the app and design, been scoot user for 3 years. App shows the address of scoot, but to find it I have to open maps and retype the address there again. This is very inconvenient while you are on the road. Also once you set drop off location why not allow me to open directions in Maps or even Google Maps? Can’t even copy the address, have to retype it in maps.
Cannot connect to services
greghazel
App won’t even start. It says “Sorry, we could not connect to our services.” Internet access is working, and I tried reinstalling the app.