SaaS helpdesk|ServiceDesk Plus Reviews – Page 3
4/5 rating based on 37 reviews. Read all reviews for SaaS helpdesk|ServiceDesk Plus for iPhone.
SaaS helpdesk|ServiceDesk Plus is free iOS app published by Zoho Corporation
Useful but some design issues
DARP113
Having an app to create tickets is very useful but there are very important things missing: -No sorting, search by date -New tickets are assigned randomly to a different technician than the one who is creating the ticket. -When creating a new ticket the is no way to feed the default required fields -Search options are very basic and limited Every time I create a ticket I have to edit it so I can feed the basic fields necessaries to be assigned to a technician, department and then the web link to fill out the default requires fields which create double work and a waste of time.
Great Online Service, Dissapointing App
Yamianp
Love servicedesk+ online, but this app crashes all the time and has other random errors. Would love it if they could get the app to be stable, since it is essential for our field techs, but very unreliable at times.
Doesn’t work
Charlzes05021
When I first login it seems great. But then when I close the app and try to reopen it, it just gives me an error message that says “error” and displays nothing else. I would love to use this if it actually worked.
No Support for Local Installations
neosar82
They go and release this really nice app, but neglect to support people who have local installations of SDP. We're spending over $15,000 a year for their product, and we get relegated to second-class status because we're not using their cloud version.
On premise installations not supported
Cameron Frasnelly
Worthless until they support customer installations.
Great App
Well balanced product
This app provides great visibility to both customer and technician. Manage Engine does a great job when it comes to providing at both levels. And on-demand is great wherever there is Internet. Some SD products refuse to make an app for the customer who is the ones who should also be able to use the app as well.
Useful but some design issues
DARP113
Having an app to create tickets is very useful but there are very important things missing: -No sorting, search by date -New tickets are assigned randomly to a different technician than the one who is creating the ticket. -When creating a new ticket the is no way to feed the default required fields -Search options are very basic and limited Every time I create a ticket I have to edit it so I can feed the basic fields necessaries to be assigned to a technician, department and then the web link to fill out the default requires fields which create double work and a waste of time.
Not worth the download with local a local
Sorvani
I trailed SD using the hosted solution and the app makes it mostly great. I was rudely awakened to the crap that is this app once we installed the local version for our full implementation.