Remitly: Send Money & Transfer Reviews

Asking for more information after months of sending to the same person

Rhaspun

They get the job done. Which is to be expected. It looks like they charge a flat fee. I sent out a larger amount and the fee stayed the same. Which it should be as it doesn't cost them more money. July 7 08/9: Today they wanted more information. I was told that the person I'm sending the money to has a common name. If the bank on the receiving recognizes the name as belonging to a particular account number why is Remitly now requiring more information? But from another email they sent. They said the bank doesn't recognize the name. I'm using another app and if the transfer goes through I will drop Remitly and knock them down to one star. I will take them down to two stars for now. There are lots of common names in any country. It has been the same account I've been sending the money to. I wonder if they're using this method to get potential marketing information. The other app I used has completed the transfer. One email from Remitly said that the bank on the receiving end didn't recognize the person and they (Remitly) need more information from my friend. This is after several months of using their service. The other app didn't receive a request for more information from the receiving bank. So right now it looks like Remitly is lying about the bank on the receiving end wanting more information. Remitly may work for a while but they have changed and became difficult to work with. It was okay while it lasted. 09/02: I thought I would give them a try again. But the transaction was held up. They want photo copies of information from the person receiving it. It's going to Mexico BTW. It would take too long to do all that. I was told this time that the person receiving it is on a list of people who can't be sent money. Don't if that's true. I sent the money using another app and everything worked out. I wonder if it's a real list or someone's interpretation of guidelines. I will use the other app. Maybe at some future I might send Remitly's requested information but for now I will use the other app. It all works for me.

Awesome

Narshowing

So awesome and cheap and its really easy and fast to get tr money

A GREAT MONEY TRANSFER MACHINE

Wjkxnh

I love Remitly. It is super fast, super easy and with great details and solutions to any problem encountered. No bouncing back and forth trying to get some problem resolved. Great, great way to send money!

Awesome

Breitenbach

Very easy to use, quick and painless, great rates and exchange rates, easy to track your history, and notification of when your money is received. I wish all apps were this easy to use

Scams

Roge37

Be ware of this scams I was recommended to use this service to sand money to my family in Mexico. Something that I never did before so I give that try. Di that transition 500 dollars express 5 minutes 30 minutes when by I sent a email asking what was the problem 30 later a dud from India called me asking me ss number passport bank statements bank accounts because the company requires. Now they are keeping my money for five days because all the information I gave them wasn't good enough to make the transfer. Good thing I call my bank and there was no problem to stop the payment. The representative told me that this company has well known for fronds. So be careful

Too long time to get back money once transaction is cancelled

Ys12345679913

They take 7 days to transfer once transaction is cancelled but deduct in a day when we send even if the delivery date is 7 days later !!!! Do not have minimum customer focus too bad

Impressed

Carlpak

I have been sending money to the Philippines for over 5 years now using the most well know money service until they started making it difficult that's when I found Remitly. I found the process of setting up an account fast and secure. The lower fee's are impressive and the various methods a recipient can receive the money is an added bonus. I have used Remitly several times with no issues. I continue use Remitly because it's easy to use and the fees are so much lower than other services. Remitly is the only service I will use to send money to the Philippines. Security is top tier. The app constantly says check my internet connection and will not log in.

Fast and Easy

Brenina

I discovered this service on Facebook. I decided to give it a try because of their special first time promo rates and zero fees. I found the app very easy to use and fast. I love the text confirmation that is sent to both parties and the lower fees associated. I even have the option of sending via my checking account, debit card , or credit card. I will now stop using western union which I pay 10 dollars for each transaction. Thanks Remitly for the lower fees and the awesome app!

Confusing and unreachable features

HimanshuSoni

I have been using remitly for more than an year. Its been a pleasant experience until now. With the new user experience, it looks like a big mess. I am not able to find options to add or remove my contacts. Neither i can see the accounts details associated with the contacts. The same applies for the website too. With these limitations, i decided to install the app. But it seems to share the same fate. The list displays the contact name, which is confusing since a contact may have multiple accounts and hence may appear multiple times in the list. So now there is no way for me to know for which account, i am sending the money.

Stubborn customer reps

Nishgal99

I had an issue recently where money was supposed to be delivered on a date. I called them as the app was showing one week more than what was committed to me when i made the transfer. The rep gave me vague answers about the delay and was reluctant to provide more information. As i ran out of patience, i asked to get transferred to the manager. The manager said that money will be deposited same day. So why are you showing incorrect status on app with incorrect dates. Get someone from your development team to check on these issues and have your reps trained to handle such situations. =============== As per response on my review, shared the details over email. Will wait for a reply

Remitly: Send Money & Transfer Reviews – Page 28