Remitly: Send Money & Transfer Reviews

worst customer service ever

NqrutoUzumaki

If I could rate less than 1, I would do it. They take your money in seconds, but later they send you messages of delayed transaction for reasons the application should tell you up front, such as banks they have on the list are not available for receiving the money. It is unbelievable, when you call customer service. You will need to spend more than 30 minutes. And agents after all, they are glad and happy to cancel your transaction, ahhh and you will get your money back 7 days later.. I am wonder why is easy to take the money but is super difficult to return it. My advise is not to use this at all stay away.

Misleading!!!

ZDLM24

I am a first time user. And when you’re already on the app itself, you will see that they have a higher exchange rate than normal (like a promotion or whatsoever) and the transfer fee will be waived (for the first transfer that you will be having. But when I was about to send money, I saw that the exchange rate is not the same with the exchange rate that they claim to have before I send the money, and they will be charging me a transfer me. It’s alright though but, you are giving the people expectations and then you will not fulfill it. You are so misleading us. Please be true to your words.

Publicidad engañosa

Serdirios

Dicen q en minutos y se demora horas y hasta días , pensé q era la primera vez , pero no , es siempre , además de esto servicio al cliente no dan respuesta , dicen q es culpa del banco pero no es . Q mal.....hoy casi después de un mes me volvió a pasar lo mismo , q compañía tan mala , recomiendo Otras app y “no le mienten al usuario ?

Worst Experience

SaskWanderer?

I was using Remitly for a while now. I don’t usually bother writing reviews but this service has really caused so much inconvenience that the others need to be aware of. I didn’t have issues when I first started using it. However, in the past 2 months I have experienced really horrible, if not the worst, customer service. First, I was told that I can set up a Canadian and a US account. Since I’m a resident of Canada and legally working in the US, I have banking information that can be used depending on where I choose to send the funds from. So I did both. Last month I was told that I can only keep one and should close the other. I chose to keep my US account. Probably took 10 conversations with different people to get it straightened out. One frustration to note is, when they call, they don’t seem to read the notes previously taken by the last representative. So you have to repeat yourself several times. Today, I spoke with another representative. First she asked where I am. I said I am in Canada today. Due to the nature of my job, I travel frequently between US and Canada. Then she questioned that I sent funds from my US account. I asked if there was a concern. She said that since I’m in Canada, they’re holding the transaction and can only proceed when I’m in the states. After I probed more questions, I was able to narrow it down that the concern was 2.3 of the agreement which states that the service is only open to US residents. I asked what the definition of a resident is? I was told it is limited to permanent residents and that I should switch back to my Canadian remitly account. I am considered a resident in the US for taxation purposes. I’m not a greenholder but I’m legally working with a valid work visa and have been paying taxes in the US and Canada. It’s very frustrating for me that these things were not looked into the first time you signed up for the service. If it was limited to permanent resident only, why was it allowed to be opened in the first place? If it was against US banking laws as they state, why did they allow me to send transactions in the past months? In summary, my basis of not recommending this app are: 1) They told me I can keep 2 accounts then after a while, they said I can’t and that I should only keep one. I chose the US account. 2) They told me my recent US transaction will not push through because I’m not a permanent resident of the US and section 2.3 is interpreted as for permanent residents only. 3) I have explained my situation repeatedly and nobody seems to acknowledge it or pass along to the next representative. I have no problem complying with the regulations. But I would like to transact with a service provider whose competency I can trust and be confident with. Today I am deciding to cancel my account and not recommend this app to anyone.

Reviews

JUJARAMIL

I see many bad reviews.. and same response... it’s scares me..something happens with this company..all is true?

Asking for too much information

christian ronel

I used to use Remitly for sending money to the Philippines. However, lately it’s asking for a copy of my passport. With all the data breach happening now, I don’t feel comfortable giving a remittance company this additional information. They already have too much information such as SSN and banking info. I don’t trust Remitly to keep this additional information secure enough. Thus, I will be deleting all my info from their system and I will be deactivating my account. And I will be using Xoom for all my money remittance needs since they don’t require this much information. I think everyone should do the same until the company can address the need for too much information.

Documents take forever

davidmc89

I was a very happy user until they started the double security step. I needed to send money right away, the app doesn’t tell you anything about uploading additional documents such as driver license and proof or residence before you send money. Once you ‘sent the money’ I got a message saying my founds were on hold until I uploaded additional information. I’ve been sending money before and now that I needed it urgently they just suddenly asked for that. Ok, so I sent the documents on a Friday at 1 pm, I got an email saying my money was going to be processed until Monday morning since they have to review my documents. What??? You should’ve let the costumers know the extra security steps before sending money. I canceled my transfer and I won’t ever use this service. You guys don’t understand we need to send money as soon as possible and you can’t just simply hold your money without prior notice. Terrible!

Absolutely shocking

UserXTC

After hitting my daily limit I tried to increase my spending limit, which all seemed fine until they put my transactions on hold. Then i spent literally about 2 hours on the phone waiting for them to approve it after having submitted my SSN, DL, and Bank Statement I got a very rude woman who asked interrogating questions, when I asked her what it was for she took offense and declined the increase and had my account closed. I am a CPA and this was a totally legit transaction. Beware Marlin in Consumer Protection Team.

Great service

Leonora Harker

I live her in US and I used this Remitly to send money to Philippines,I am so very happy I did tried because they will inform you the money is ready for pickup,also they sent a massage to the person who’s getting the money.now I don’t need to drive just sent money at home.my name Leonora Harker I will absolute recommend this Remitly. Thank you

Stop asking unnecessary questions.

Mugivaranu Luffy

Just send the money from one bank to another bank and take your commission fee for the transaction. Stop asking unnecessary and irritating questions.

Remitly: Send Money & Transfer Reviews – Page 29