Stubborn customer reps – Remitly: Send Money & Transfer Review

I had an issue recently where money was supposed to be delivered on a date. I called them as the app was showing one week more than what was committed to me when i made the transfer. The rep gave me vague answers about the delay and was reluctant to provide more information. As i ran out of patience, i asked to get transferred to the manager. The manager said that money will be deposited same day. So why are you showing incorrect status on app with incorrect dates. Get someone from your development team to check on these issues and have your reps trained to handle such situations. =============== As per response on my review, shared the details over email. Will wait for a reply
Review by Nishgal99 on Remitly: Send Money & Transfer.