Nexo: Buy Bitcoin & Crypto Reviews

My first review of an app

OneNdone1

This is my first review of an app. I’m leaving this review because I’ve used this app for several years and the 3.5 star rating it currently has is very misleading. Not sure if these are fake reviews or absurd expectations. I read a one star review because they changed a feature location. Wth, really? Just seemed petty. I look at crypto like my 401k. I plan to buy from every paycheck until retirement. Nexo allows me to save every dollar I earn with an extreme savings rate of 10%. They also allow me to increase my cash flow by self financing all debt. Swapping coins is easy. There is one win planned with the credit card. Very eager for that to come out in the US. The card expands on the ability to us your crypto equity without having to sell any crypto. Which is what makes Nexo a game changer. Regular emails for crypto and Nexo coin developments and actively working to improve corporate relationships and Nexo coin value. All of that said. Nexo is not perfect. Improvements are still needed. They need to create the ability to automate investing on Nexo. Automate recurring deposits and limit orders for crypto orders. Also the chat service on the webpage never works for me. I’ve sent emails and had great dialog. But the chat does nothing. Keep up the good work Nexo team!

Credit Card feature not Available

wonanddone2

Credit Card feature not available. I have followed the instructions however credit Card feature is not there. Other than that the app is awesome.

It works until you really need it to

Disbwyxhabwjsjab182649

the interest received is very competitive and the service is fairly intuitive. the only problem is when there is market volatility you won’t be able to move everything out of the app. so I have $50 in BTC stuck in this app and no matter how many different ways i try to swap it and move it out, I get an error message. so it’s cool that I gained $4 in interest (lol) but I have $50 stuck in here so it’s a net $46 loss using this app. would not recommend.

Thievery

GreaterBetaNupe

This platform has a pattern of withholding your funds when you try to withdraw your assets and blames it on a network error. Nexo has cost me thousands in losses do to their shameful business practices.

Awful - use another exchange.

Martin.Donovan

I wish I never deposited funds here. They make it difficult to withdraw funds, and have terrible customer service. It takes them days to reply to emails when they even do. For fellow New Yorkers, they don’t have a bit license and can’t offer you yield on your assets. Presently when I try to log into my account I’m told it is restricted and there is no process for authenticating my identity to change my password. There are so many other exchanges and places to store your assets. This one does not stand up to its competitors.

USA NY?

uryysgvsva

How can u BE FEATURED on BLOOMBERG But can’t use the platform in NEW YORK? all these platforms are the same I haven’t been able to get on for nothing in the world .

Frustrating

CT32222

Seems like a good app on the surface, however the exchange feature has been “temporarily unavailable, for 3 weeks now.” Please fix this

Best customer support experience

-mantooth-

The customer support consistently promptly replies to inquiries and does so until the issue or concern is fully resolved. No other crypto exchange or lender is like this.

poor service

Sirsilvermax

unless support replys to this review and helps me. this alp started out working fine. until support cancelled our live chat sessions mid talk as i caught them in contradictions in straight up lies. i have photos of all of my accusations, screenshots, the giant company cares very little to 0 about the consumer. they let you borrow money against your money at decent rate ~10%, now if you borrow money which charges interest monthly, if you chose to repay early, which all banks would love. these guys charge as if you borrow cor the full month, even though you borrowed for 5 mins. now as i repay my loans, which are 4,000$ on 10,000 of my money that they are holding. while holding highest vip status which should lower the interest rate to the min, from ~10 to 1-2~. if you repay early, they charge about 14% full lvl 1/5 vip lvl on that 4,000 as if you had borrowed for whole month. besides that it warns me, you owe 4080 we will charge you, for the full month 30$ extra, so i repay 4010. thinking i can now cash out my remainder funds. but no, they have added another 30~$ to my acc that i owe. aka double their max interest. i pay that and cash out. now the biggest problem is that they do not hold their own funds, they hold them vis a company that does have insurance of some 2-300 mill $ usd. the insurance is never used for any amount lost or stolen. as their rates may go up? my best guess. anyway at the time about 5-7 months ago. they held around 20 coins. each coin specifically said which chain to use or your money will be lost. so i was depositing usdc, the only coin that did not say which chain to use. it just said use usdc, all other coins said use erc-20, bep 20 etc. usdc did not. so i deposited 500$ in usdc bep 20. they later told me they wanted me to use erc 20, even though majority of their coins where erc 20 and clearly said use erc 20 in bold red all over page. usdc had none of this. i have screenshots as proof. certain months later they had changed usdc to say the same as we know usdc is not a chain. so here i am talking to them again, after talking to their crypto fund holder who said they can easily send my funds back as they are clearly on the chain and the wallet address is the same for bep20 and erc20. i have about 30 emails from nexo and their crypto holder contradicting them selves and creating new and fake reasons why they wont send my funds back or credit them to my nexo acc, mostly nexo making different excuses and not bithub the holder. my latest conversation with them went like this, we are sorry but this problem happens hundreds times a day and we cant help you, even though funds are on chain and i have provided them 3 different ways to recover the funds. i have posted this on reddit and other forums and people have linked to same issue where they had been robbed for 20,000 usd. i believe noway does nexo hold eventually due to these errors in 10s of millions if not more, and do nothing about it. so here my last chat with support, support shows their new page which is fixed, only years after operating under old policy. something a 10 year old can fix. no coding needed, just write erc-20 only like the rest of the coins. so the rep tells me nothing has changed and that what it says now for usdc erc-20 it had always said. after providing screenshots and links to reddit where others have confirmed my story. the rep disconnects. a week latr when i try to login my acc is closed. acc which had hostory which had proof of double charging the full monthly fee on a few min loan. they forced me to buy their coin to reach highest vip to lower interest which never took effect as i always pay my cc early, and it was impossible to figure out on which day to pay, to not pay the full interest which than got doubled. github in their emails to me asked that nexo make the request as they are their client, which is very reasonable. nexo refused. nexo did in one of 30 emails say that eventually they will be access the funds on their wallet on the block chain. but now with my account closed i have no hope to receive my deposit back. and am certain they will pocket the 100s of people who followed instructions and deposited usdc just to lose their money. sorry if i repeated this but once the rep whent alk crazy, she screamed that the instructions where always same, and when i linked to old instructions and new, she ignored that, cancelled chat, and i was unable to reconnect to chat with someone else again. i contacted ios store support to remove their app or help retrieve my funds as apstore only helps them steal and i believe break usury laws by charging by my calculations thousands % of interest for a few min loan of my own money. so they collateral, 0 risk, and still charge double max no vip interest, after i bought their worthless coins to raise the vip, which did nothing and conduct them selves purely illegal. i have saved the transaction history and took photos to prove everything i said. lastly, github, their crypto funds holder emailed me saying they would gladly send my usdc back but nexo refused, and when i signed up, the more nexo you held, you received 1/3 of nexo's profits. this was voted out by majority, confirmed on reddit, as this was a 100% loss or reason to hold nexo, and 100% gain for nexo which now kept 100% of their profits. i know people that held 100ks of nexo to recieve these dividends and got royally screwed because obviously the token price dropped almost instantly.

Honest Opinion

GoMobileORStayHome

Great app and it’s easy to use. For me the downside is anything that has money of mine in it should work a lot. This application has a lot of moments where it requires retrying selling, exchanging and frequently the login flow required a lot of retrying. I haven’t been able to make trades for about a day. Other than that it’s cool.

Nexo: Buy Bitcoin & Crypto Reviews – Page 3