MSP Manager Reviews

The notifications don’t work!

MSSP-Pro

The notifications don’t work since the last update.

Notifications not working since last update

15jwils

Notifications haven’t been working since the latest update

Too cumbersome and too many restrictions

DanielBrooks

This is an over bloated app with too many restrictions (pre defined non edited or custom fields .. that even super admin can not change ) Their software engineers should keep it simple but yet customizable

Flaky software - Always having to login

1Disappointedcustomer

Solarwinds is notorious for buying companies and just sitting on them with little development. Not to mention not listening to their larger MSP providers on how to improve their software. This software is really flaky. Just yesterday it would not product the password field. Now I cannot login when I need it. Deleted the app and reinstalled. Still nothing. Now I just was prompted for the 2fa and I can’t paste my 2nd factor into the app. This is just garbage. Solarwinds fix all of your software, mail-assure, RMM, MSP manager. Start making this software best in class and something we can we proud to resell.

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Kordai Gockeler

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Can’t even log in anymore

Fmwade

This app is so broken I can’t even log in anymore. I usually only use the app for the ticket notifications but today their website is broken so I tried my app on the phone and of course it doesn’t work. Seriously considering moving our ticketing system over to another company.

Barely usable

rshands

So many times ticket requests don’t show and when they do usually unable to see all the detail before having to make into a ticket.

Great App

Cirialkikr

This app is really easy to use and helps me keep track of my customers and tickets on the go. The only real gripe I have is that there is no option to format phone numbers for contacts.

Issues creating tickets from ticket requests

paulbrazell

Ticket requests when they are created don’t use a rich text field so you get a lot of HTML tags in the ticket response. You can’t see a preview of the contents of the ticket. I would also like to see them improve the ticket creation process by making it automatically choose a service item if there is only one available instead of having to check that each time

Worthless

rbibb

Unusable...only shows portion of text in tickets. Starting and stopping timers is a joke too.