MSP Manager

We hate paperwork as much as you, which is why MSP Manager Mobile app lets you manage tickets, on-site visits and time tracking with just a few taps. Just download the app, log in with your MSP Manager account and start saving time.

Category	Price	Seller	Device
Business	Free	SolarWinds MSP UK Ltd	iPhone, iPad, iPod

- Easy remote ticket closing so you don’t have paperwork to finish when you get back to the office
- Seamless time tracking even while working multiple tickets
- Notifications so you never miss a ticket or request
- Speedy sign-in with 4-digit PIN or fingerprint ID
- Efficient time management with GPS mapping for your onsite visits, and all customer information at your fingertips

SolarWinds® MSP Manager™ Mobile

MSP Manager Mobile requires an MSP Manager account

About MSP Manager

MSP Manager offers the easiest, more efficient way to manage your IT Service business. Our secure, cloud-based service management platform provides the support and business tools you need to delight customers, optimize your processes and grow your business.

Reviews

The notifications don’t work!
MSSP-Pro

The notifications don’t work since the last update.

Notifications not working since last update
15jwils

Notifications haven’t been working since the latest update

Too cumbersome and too many restrictions
DanielBrooks

This is an over bloated app with too many restrictions (pre defined non edited or custom fields .. that even super admin can not change ) Their software engineers should keep it simple but yet customizable

Flaky software - Always having to login
1Disappointedcustomer

Solarwinds is notorious for buying companies and just sitting on them with little development. Not to mention not listening to their larger MSP providers on how to improve their software. This software is really flaky. Just yesterday it would not product the password field. Now I cannot login when I need it. Deleted the app and reinstalled. Still nothing. Now I just was prompted for the 2fa and I can’t paste my 2nd factor into the app. This is just garbage. Solarwinds fix all of your software, mail-assure, RMM, MSP manager. Start making this software best in class and something we can we proud to resell.

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Kordai Gockeler

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Can’t even log in anymore
Fmwade

This app is so broken I can’t even log in anymore. I usually only use the app for the ticket notifications but today their website is broken so I tried my app on the phone and of course it doesn’t work. Seriously considering moving our ticketing system over to another company.

Barely usable
rshands

So many times ticket requests don’t show and when they do usually unable to see all the detail before having to make into a ticket.

Great App
Cirialkikr

This app is really easy to use and helps me keep track of my customers and tickets on the go. The only real gripe I have is that there is no option to format phone numbers for contacts.

Issues creating tickets from ticket requests
paulbrazell

Ticket requests when they are created don’t use a rich text field so you get a lot of HTML tags in the ticket response. You can’t see a preview of the contents of the ticket. I would also like to see them improve the ticket creation process by making it automatically choose a service item if there is only one available instead of having to check that each time