Monzo Bank Reviews – Page 2
4/5 rating based on 68 reviews. Read all reviews for Monzo Bank for iPhone.
Monzo Bank is free iOS app published by Monzo Bank Limited
Not available in the US
no paper chaser
Why say it’s available to the US if you still need a UK post code just to make an account
Can't get help from a human
obasijuwade
I need to speak to someone and no chat function available to help. Called the phone number and that too won't route to a human. What am I paying £15 a month for?
Avoid. Awful service
PopeyedThunder
I signed up for an account, and they sent my card to the wrong address. That’s where it all went downhill. Where most banks would have someone you could speak with quickly to update and re-send, they don’t have that option. You need to use the app’s chat function. It took 3 days for someone to respond to my initial message, but apparently the issue was too difficult for that agent, so they needed a “specialist” to get involved. More than two weeks later waiting for someone to get back to me and multiple “we’re so sorry, we guarantee a specialist will get back to you ASAP,” I asked them to close my account. They assured me again it would be resolved quickly, but there was nothing they could do in the meantime. After 3 weeks from my application, I received an email from someone called Eugene telling me that not only did they close my account, but I will never be allowed to open an account with them again? Updating an address for a client is a basic task for any bank. For this company, it may get you banned.
Highly recommended
Carainnitblad
highly recommend Monzo for a nice and pleasant experience with banking, so easy so straight forward and simple to use. If you haven’t already I strongly suggest trying it out !!!
Latest version has a serious glitch. They don’t have an answer
Kirk-O
I had a friend try to install and open an account. The app attempts to launch then closes. It won’t open and he can initiate an account. I’ve read online about this issue as well. Some say they can’t access their account as a result. I’m concerned this may happen with my account if it updates. I’ve contacted monzo support via their chat which is frustrating as they answer every once in a while then go dark for hours after asking a question. Their latest response is: “Hi Xxx, I'm so sorry for the delay here. Are you all still having issues here? I don't believe this is something we have control over.” Really? It’s your app! It’s not the brand new model iPhone with the latest iOS! Anyway I’d highly recommend being careful at this point. Sadly. Because I was really fond of monzo
took
Pletneva lOga
It took 4 days of the card to arrive. Very convenient to use contactless payments
Not very happy with the services
boimad69
Account was hacked my money was gone told them and provide proof it wasn’t me taking the money from different cash machines they said they have people looking into it it’s been 2 months now and still nothing they still say they are looking into it shocking