InstaShop: Grocery Delivery Reviews – Page 5
5/5 rating based on 50 reviews. Read all reviews for InstaShop: Grocery Delivery for iPhone.
InstaShop: Grocery Delivery is free iOS app published by InstaShop Ltd
Worst app, you will never get anything on time
dxb2020t3
It’s the worst app ever, nothing will be delivered on time. After every incident I promise to myself that I won’t order again but then after few weeks I try again just because I thought may be their service has improved but every time same mistakes. Their customer support is even worst, they won’t give you any update.
Best application ever
Noora1234
This is the best application for groceries, its easy and fast and it gave you the option to choose alternative for the missing product, love it ??
Fail to meet expectations
ReaBv
The concept behind the app is good, however, in real life it fails to meet the needs of the customers. Items that are unavailable are not marked so when you place an order you get updates to find replacement items. The other issue is the delivery. They estimate a delivery time, but can’t commit to it. Give them an extra 15-20 minutes when ordering as they are never on time. The customer service guys follow up if you place a complaint or wish to cancel an order that’s been delayed. They are not problem solvers rather chatty men who just want to hear their own voices rather than solve the problem. If they bother to call the least they should do is offer to reimburse the delivery fee whenever there are issues with the items or delivery time. Still a long way to go to meet what this app set out to achieve!
Favorite app
Jojojojoq
Best app that provides daily needs either you or your pets very quick delivery i had my chocolate melt and they give me back my money or choose to order again for free ?? i order my stuff daily from this app
Excellent customer service follow up!
Kvergottini
I love using this app. Not only is it convenient, but the customer service, when something doesn’t arrive on time or is inaccurate, is excellent!!! They give you a call and actively work with the shop to resolve your issue and they very obviously have been trained well on how to handle customer complaints. This company should serve as an example to many other companies on how to do customer service right!!! For this reason, I will keep using the app and continue to support them with my business.
??
MBN80
The customer care behind the app are just people with copy paste replies, issues with orders are really never gets resolved.
The most convenient and user friendly app!
KinjalBhatia
I have used mostly all the apps in Dubai. I have always faced late delivery issues, order cancellations or unresponsive customer service! InstaShop has proved to be the most convenient and quick delivery and also the customer service is very responsive. I keep coming back to this app every time i feel i need something :)
Rubbish DO NOT USE
Talabat is garbaaaaage!
Made an order that said 60 min deliver. 140 mins later, supermarket finally answered and said they r not sure. Finally customer service called me and are finally trying to figure it out. First and last time i order from instastop. How on earth did this company sell for $360 million?? Someone hustled and someone got ripppppped offffff. Terrible and pathetic