Houzz - Home Design & Remodel Reviews – Page 13
5/5 rating based on 303 reviews. Read all reviews for Houzz - Home Design & Remodel for iPhone.
Houzz - Home Design & Remodel is free iOS app published by Houzz Inc.
Unfair Review Selection
NSDoug
Houzz only posts positive reviews submitted by users. This may make them attractive to contractors but is very unfair and dishonest towards customers who use their app. I want true results when selecting a contractor not just results that benefit the company and Houzz. I wrote an honest and thought out review that was not positive and it never showed up. I write both positive and negative reviews as experienced.
Ideabooks deleted at last update
C York
I really love the Houzz app. I've not only saved ideabooks, but used the app for resources for my home. So its extremely disappointing that with the latest update my Ideabooks were deleted and/or seems to be reset. Hope this and the app crashing gets corrected.
It’s Beautiful
Vermikno
Because I learn a lot. I use everyday. Congratulations to all the people work and informe us at this App. From Puerto Rico
Bad customer service
Wolfmama0208
I ordered a product from this company & somehow the info they had on the same page was not exactly what I was ordering so when I called them to send it back & hey a refund they had to send my info to a third party. Never called me back and never took care of the issue. If a company can’t take care of your needs themselves and handle issues like mine the way Target or Walmart can I don’t think it’s worth the risk. I’m just thankful I didn’t purchase my final product with them which was more costly.
I mean it ok but...
.….…………
It’s ok but I wish it was just an actual game not a real thing that has to do with YOUR house.
Vera Nice app
Jael mother
Vero Nice app. Please consider adding a slide show option for the pictures.
Good technology, Terrible customer service, Not dependable
Camila Santo
I already purchased a few items from Houzz in different occasions, and this is my conclusion: don’t risk to pay for a stressful experience by purchasing items that are over a small drawer’s size. I got recently a bookshelf delivered to my home. And only then could realize the assembling parts were simply too big. It barely crossed my front door, and the parts were too bulky and heavy. Problem is I’m currently seven months pregnant, and this type of labor could be dangerous for me and my baby. Their product description is not precise enough. First, providing just the dimensions of the furniture assembled doesn’t tell you how the parts are. Secondly, you might read generic promises like “30 day return” or “full refund” but that only applies to specific cases, that you’ll confirm only when it’s too late for you to cancel the order. So you think there is no risk of not seeing the furniture in person first, but you’re wrong. After the delivery is made, even if you didn’t pay for shipping, they’ll make you pay it back. And not even think you might get an answer if you ask this type of questions upfront. They don’t reply to inquiries. They actually don’t read them, even by email when you have an open case they keep replying with automated templates. In the return process, the customer service totally ignored when I informed the package doesn’t fit any car, and it’s a health risk for a pregnant woman. They sent me a label, which costs half of the price of the furniture, for me to basically figure it out. I can not even buy a better bookshelf because I have this giant elephant hanging on my room. They don’t take responsibility for their mistakes, and not even tried to consider the possibility of a full refund. I ask them to contact the builder and let them know about the problem, but Houzz sent me a link to review them instead. It’s all about links, nothing about a good user experience. Is a perfect example of good technology and terrible awareness about what is a quality customer service. In my condition, this type of app could solve a lot of struggles I have to deal with when going to stores and buying furniture in person. But Houzz don’t really care about their customers, as we’re just a credit card number for them to charge as they find convenient to their own interest.
Help!
Dollman2
I use this app very often and I have loved it up until tonight when it just stopped working. When I open the app it acts like it has loaded but the screen is blank. I also can’t access houzz.com. I hope they fix the issue soon.