HappyFox Helpdesk

HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions.

Category	Price	Seller	Device
Business	Free	HappyFox Inc	iPhone, iPad, iPod

Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts!

What you can do with the HappyFox app:

-Access your support tickets on mobile
-Quick access to “My Pending” tickets list
-Filter and view tickets by Categories and Status
-View complete Ticket Details and Ticket History
-Respond to customers quickly by adding Ticket Updates
-Add Private Notes to collaborate with other support agents

Your HappyFox tickets at your fingertips. Literally.

Reviews

Can’t get worse than this app!
Gibbonzz

Can confirm this is the worst app I’ve ever used. Whoever made this should be ashamed of themselves. It always logs itself out, then you need to uninstall and reinstall the app and log back in. What kind of garbage is that.

Five Stars for Effort
Zarcu

It's fantastic to have your helpdesk at your fingertips. It's an invaluable application if you use HappyFox. I would like to see the ability to create tickets in the future. I have seen a few bugs. I'm running iOS 6.1.4 on my iPhone 4S. Anytime I look at the extended customer information the app crashes.

Looks good, crashes
tkc9e

The sort button kills the app. Very flawed execution. Company should be a standard field for requesters. Lack of features makes it too limited to use.

Good app
redbird05

New to Happy Fox, and like the simplicity vs Zen Desk. I think the desktop site itself is great, and easy to use. The app itself works well for checking, responding to and updating tickets. It would be nice to be able to perform more admin functions and access/edit the knowledge base. Not a necessity but nice to have. It appears to me that the issues brought up in previous reviews have been addressed.

Intuitive extension of the site.
An7imatt3r

Allows for all the same functionality as their site, but in an easy to use mobile format.

Meh
JetPilot703

The app signs you out constantly, so you have to re-type your username and password every couple days. Pain to switch back and forth between your password manager and the app. Many functions aren't accessible from the app either. Like many apps, not worth the trouble... Just use the web interface from your phone instead.

Worked much better before the current update
devonairTV

The current update made it all but impossible to find your own tickets and to manage you're queue. This was easy to do in the previous version, but this new update has made the app more difficult to use in favor of what appear to be only cosmetic changes. I'm really hoping the company realizes this and brings back the old functionality.