HappyFox Helpdesk Reviews – Page 2
3/5 rating based on 18 reviews. Read all reviews for HappyFox Helpdesk for iPhone.
HappyFox Helpdesk is free iOS app published by HappyFox Inc
Use it daily and could not live without.
Kurt the Reviewer
We use HF for our client's support management and I use this daily to keep on top of tickets wherever I am. Great tool and keep making the improvements to make it better.
Credit Where It's Due
Cheesy wheels
This is a solid ticket solution for IT firms. App works quite well with no noticeable bugs. Thanks.
Used to work, now useless
twisted-pixel
This used to work but it seems they updated it and now it fails to return any results and searching just gives an error. Totally useless.
Not working well
Kaka' Shengheer
The app only shows the notifications and always fails when you try to check the tickets
App not working
uskern
App was working well, but has been unable to load any tickets in this version ever since.
Notifications work
Lame Frog
This app fails open tickets after running for a while and requires a log off/login to work again. Sorting tickets is subpar. I would like to be able to see the tickets in my queue without all the closed tickets. At least the notifications work.
Needs to be updated
mbinkley
The last update to this app was a year ago. The app constantly needs to be logged out of and back in to in order to view tickets. The views and organization of this app do not match the web version, nor are they the same between the iPhone/iPad. The entire interface needs to be rewritten to provide more consistency with the web version. In addition, the iPhone app needs to be updated to support the larger size iPhone screens. Finally when using this app on the iPad, and connected to WiFi, the list of tickets will constantly refresh every time you roam between WiFi access points. This is very problematic when trying to update a ticket while waking as the interface will hang on the response.