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Global Blue - Shop Tax Free

The SHOP TAX FREE app is free with everything you need to shop the world in the palm of your hand. You can now confidently find, shop and refund on your mobile.
Category Price Seller Device
Travel Free Global Blue Marketing Services Ltd iPhone, iPad, iPod

The new SHOP TAX FREE app can help you:
• Track your tax refunds instantly see how much you’re saving
• Find your favourite brands and stores
• Calculate how much you could save
• Quickly find minimum purchase amounts and the tax free shopping rules and information
• Save time, with autofill of tax free forms
• Find the most convenient refund locations in the city and the airport

Designed as the best-in-class tax free shopping companion, the app provides a seamless and personalised experience at every stage of your tax free shopping journey.
Built with the latest mapping technology, you can now easily find stores you love and explore top shopping destinations.
It comes complete with a comprehensive range of tools to help you actively manage all the steps in the tax refund process, including live tracking your refund, Refund Calculator and of course the SHOP TAX FREE Card.
The app is now available in English, Russian and Simplified Chinese.
Download the app today.

Features include:
• Advanced mapping and geo location technologies
• One touch enrolment through passport scanning
• One touch Tax Free Form tracker
• Refund Calculator with built in intelligence to convert into home currency
• Live tracking and visibility of tax refunds and status
• In app alerts e.g. when your tax refund status changes, and welcome to a new country with the tax information
• In-built SHOP TAX FREE Card, which can be added to Apple Wallet
• Customs and Refund locations

Reviews

Watch out!
Alexander@DXB

I have mailed six tax-free forms at once on January 15th. After two months I get refunded all except one and ever since support keeps telling me to check back in in 2-3 weeks. Support simply ignores my escalation request. Now I started to let customs directly stamp the invoice (your invoice address needs to be your home address abroad). You get full tax free refund, its quicker and you don't depend on global blue company which obviously doesn't care.


iOS 14
FanticRider

Doesn’t work any more on iPhone on iOS 14


What happened to the refund calculator?
Kale314

It’s shown on the preview but is no longer a feature. Also it seems to be stuck on Argentina. I can’t even see other countries.


App doesn’t register address or passport updates.
galaxylam84

The app allows you to update your passport expiry date but doesn’t change it even after you saved the information. I have changed my address and password expiry date a few times and when I go back still has wrong information. Need to fix this glitch.


Refunds NOT Updating
Harlans MacBook Air

So at least from my many experiences on these VAT tax free purchases, they don’t always update accurately and timely. I have some that have already been refunded. And they’re not showing!


Validation Identification doesn’t work
s4d.com.ua

Can’t proceed verification, all data was filled from passport scan, but Identification scan always failed. Very dissatisfied, looks like way to not pay tax free using this as a reason.


Refund tracker disappeared
Olivia_baku

My refunds just disappeared. They were showing status and now I don’t see anything


Disappearing purchases
Stevo CT

It is a great concept but when you can’t even count on tracking basic purchases - it really destroys trust and value. Make sure to hold all your receipts and tracking numbers because the app just has them disappear.


Must agree to junk mail
darkpilot

In order to create an account, you must tick a box agreeing that Global Blue can use your information for marketing purposes besides what is required to process tax refunds. I’m not here to get junk mail - I’m disappointed that you can’t create an account without agreeing to marketing! Deleting the app.


All my forms were stamped
Changing providor

And yet I receive a notice that one was not. I had them all stamped at the airport. Someone else has messed this up. I received my refunds for my other purchases. Annoying. Not sure I will use Global Blue again.


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