Dexcom Glucose Program App Reviews

App needs a serious update!

Kirt S.

I am sick and tired of this app losing connection every single day. This app is clearly not compatible with the latest iOS version on Apple iPhone devices. It defeats the purpose of the GCM program when the App fails to fully support the program’s technology needs. I don’t think the developers of this App realize that the last update to this App was 4 MONTHS ago!

iOS 14.3 fix?

Crossword fun fan

I’ve had the app and device for two weeks now and haven’t been able to use it. It does not support IOS 14.3. On top of that I had to remove the app completely from my phone because even after I silenced all notifications it signals loudly that the device isn’t working properly. Thank you captain obvious. They really need a tech team that can fix the problems with the app. I’m sure it can be a great product if I were able to use it. Hope this doesn’t happen every time there is a phone update.

Almost good

HollyKid73

The app is fine except the whole point is to track and trend data, but it only keeps data for 12 HOURS. And the device is disconnected more than it’s connected. Not very useful at all.

Needs to be improved

Truestar1

I have been using this app for a week now and it crashes more than it works. I just uninstalled and reinstalled it to see if that helps.

A Dexcom user

J- sun

I love everything about the system except they are only compatible Fitbit, I already own an Apple Watch and don’t want to perches another device. It would be so awesome to be able to look at my wrist to check my glucose. Please please make a apple watch app

Serious App issues

Alexandra131001

Was sent the G6 by my insurance company and inadvertently downloaded the regular G6 app without realizing I was on the wrong app until I called Level 2 health. After using the actual G2 app and switching over to the glucose program app I am seriously considering discontinuing using the G6 through this program. It is leaking so many features that the other app has and the worse part is my numbers are off anywhere from 30 to 50 point so I continue to finger stick and sink my numbers. And not being able to use the glance app on my Fitbit versa to see my numbers is beyond disappointing. Absolutely love the G6 monitor but beyond disappointed with the glucose program app!!

Disappointed

iPod user111

I was offered a CGM by my insurance company and thought it would be the solution to all of my problems. I really welcomed the opportunity to have a continuous read out of my blood sugar and attempt to figure out why I couldn’t get my A1 C down. However, using this program and my first transmitter which would not stay connected to Bluetooth I determined that I had a bad transmitter... or so I thought. I got a new transmitter and only had moderately better results. I frequently have to turn off and back on my iPhone, and this morning after three days of cycling through it and forgetting the Bluetooth device and waiting for it to pair again, it will not connect at all. The CGM concept is awesome, and in the three days that it worked I have learned a lot. However the frustration with having this thing constantly disconnecting and losing the signal even though I have it in my pocket less than a foot away from the CGM is extremely frustrating and I am considering discontinuing its use. The insurance company also got me a Fitbit which connects through Bluetooth and it connects instantly and stays connected so I don’t know why the CGM in this program have such a problem.

Lacking A LOT of G6 features from original App

Clownzilla

Got this under a program with my insurance. For some reason, they Dexcom made a special version that doesn't let you integrate with Apple health and seems to erase your data after a week. If I’m connecting a device my body, I should be able to retrieve the information that comes out of it (like the non-insurance supported version). I hate to say it, but I might discontinue using this regardless if my insurance company is paying for it. Keeping my own medical information from me is wrong.

Connectivity Issue

wth100

I have an iPhone 7+. Connection is not dependable. With the phone within a foot of the transmitter, signal is lost. I am trying to reinstall the app to see if that will help. I have had the unit for 5 days now.

Connection

Alliez2021

I’ve noticed if I open other apps this Dexcom warns you CGM app is not working. It would work great if the developers came up with concept of a Fitbit. My Fitbit never loses cono no matter what is running in the background. But as soon as I open some other app, that’s what happens. I agree on another comment I read. “Doesn’t play well with others” apps!

Dexcom Glucose Program App Reviews – Page 2