DEWALT Tool Connect Reviews

Working well for me so far

iphonjeff

I have my xr 2 ah battery connected to the app and it seems to be working good. I'm sure there'll be more improvements but it's a nice feature having the ability to check stats of it and loan it if needed. Now the app wants you to have it know your location at all times which I never allow for any apps. I know for the battery locate feature it's necessary but I don't want to be tracked everywhere so I would prefer not to be bugged about it or have it work only while using the app.

Batteries will not pair

Karl W

Doesn't Work!!!!! Batteries will not pair!!!! Fix this please! 9/10/17 Update to original review. App now works! Update solved my issue. All my batteries show up, I really like the new layout.

App lost track of all my batteries!

fileman44

This app is useless. They rolled out an "update" and in doing so it lost all my batteries and I can't find any way to restore them. I contacted DeWalt as directed in the developer response in this review. Below is what I received. "Thank you for contacting us. I would like to apologize. Our technicians are currently working to fix any issues you may be having with our ToolConnect App." Update 8/8/17: DeWalt rolled out another software update just now which did not resolve issue either. Update 8/25/17: DeWalt managed to restore connection to 5 of my 6 batteries. The last one remains an issue. I sent several emails to their support including direct replies to the technicians that reached out to me, all with no response. These batteries are designed to make re-pairing impossible unless you first un-pair it from your device. Since I cannot access it from my phone anymore, DeWalt may have bricked my battery. Update 9/11/17: DeWalt largely ignores my emails now. I received one response on 8/25/17 (presumably due to my last review update) telling me someone would reach out to me, nobody ever did. DeWalt seems to be spending their time moderating these reviews and not answering their support emails.

Log in

Carterjaynes

Alright fix the log in. I can't even log in. There has been 3 updates and you haven't even fixed one problem

Well now I have a Bluetooth paper weight

Starbucksman

Updated the app and it will no longer pair with my 4.0 battery Was told by support to update the app well it is and my battery is junk now

Works well, like the Last Seen

MikeS:)

Paired well with batteries, looking forward to trying a Drill when they have BLE.

Not sure about this

Dj E Dubb

So I purchased 6 of the XR 4 hour batteries. Battery 1 and battery 2 no longer pair to the app. 3,4,5 and 6 are new and they paired fine. Battery 1 & 2 are 2 weeks old. Wrote an email 2 times to the support email and heard nothing back. I’m going to try and call them today and see what happens. Who knows. Maybe all my battery packs will stop working

Battery quit pairing yet charges fine

Whited15

My battery is just under two years old. I last had it on my older iPhone 5 and decided to connect it to my iPhone 6s Plus and it refuses to connect. I’ve searched and searched everywhere I cannot find any information on how to connect the battery to a new phone. Fair warning if you’re going to change phones you may have an issue

DW099S (Laser Distance Measurer)

Wardo7091

There is an issue with this connecting to an iPhone 7 Plus. It appears to be connected but will not capture measurements as described. The product works as it is supposed to with android phones. The tool itself is great, the fact that it won’t work with iPhone is probably a simple fix.

Bluetooth locks up and will not connect

Emmett54321

Drill won’t connect and dewalt support says they don’t have troubleshooting for the tool connect products without taking it in for repair.

DEWALT Tool Connect Reviews – Page 3