App lost track of all my batteries! – DEWALT Tool Connect Review

This app is useless. They rolled out an "update" and in doing so it lost all my batteries and I can't find any way to restore them. I contacted DeWalt as directed in the developer response in this review. Below is what I received. "Thank you for contacting us. I would like to apologize. Our technicians are currently working to fix any issues you may be having with our ToolConnect App." Update 8/8/17: DeWalt rolled out another software update just now which did not resolve issue either. Update 8/25/17: DeWalt managed to restore connection to 5 of my 6 batteries. The last one remains an issue. I sent several emails to their support including direct replies to the technicians that reached out to me, all with no response. These batteries are designed to make re-pairing impossible unless you first un-pair it from your device. Since I cannot access it from my phone anymore, DeWalt may have bricked my battery. Update 9/11/17: DeWalt largely ignores my emails now. I received one response on 8/25/17 (presumably due to my last review update) telling me someone would reach out to me, nobody ever did. DeWalt seems to be spending their time moderating these reviews and not answering their support emails.
Review by fileman44 on DEWALT Tool Connect.