Cousins Subs Reviews – Page 2
5/5 rating based on 50 reviews. Read all reviews for Cousins Subs for iPhone.
Cousins Subs is free iOS app published by COUSINS SUBMARINES, INC.
Payment Method
AT36
The app works great but it would be nice if it would allow Apple Pay or PayPal or Venmo.
Very handy but ...
MWSwart
Favorites aren’t saved. The Favorites says “YOU HAVE NO FAVORITES” but if I save to favorites it says “You already have a favorite named Tuna Meal.” What gives? Other than that, this app is very handy.
Avoid Cousins Completely
tasha8823
Today’s horrendous service was unreal. I waited 80 minutes for my order, before calling the store to check in and see what happened. The man I spoke to said he had been gone a very long time and he was unsure why I hadn’t received my order yet. After an additional 45 minutes, I still didn’t have my food and did not hear from anyone, so I called back again. The man I spoke to said the driver came back to the store. My address is clear and simple and there were no additional steps for him to take other than come up to my obviously stated address. No one ever tried to call me either before or after the delivery driver disappeared for 2 hours and didn’t deliver my food and then went back to the store. The delivery driver never tried to call me and the person at the store didn’t call me back after he knew I was still waiting and this driver did nothing. I’m a type one diabetic and am now dealing with trying to drink juice/get my blood up/replace the nutritional value in random foods in my house. I have no words for how horrible this customer service has been on all ends and I can’t believe a place would even employ people who would treat customers like this. I’m disgusted, angry and now sick because of how careless and bad the people working today have been.
Great Food Order App
Doo Dah AK
One of the more intuitive and user-friendly app’s I’ve used. Great job!
Worst company ability to follow orders
wazey driver
I used to LOVE Cousins but in past years since I’ve used their app I’d expect them to follow customizations but I’d rate them 25% success rate. yet I keep hoping it was accident. After 20+ times where they missed all or most of my customization or comments I am finally providing the feedback I should have provided more than a year ago. It’s not just one location. I use 3 locations typically and would give same rating to all. Company has issues they HAVE to fix to keep me as a customer at this point. Too many other options to keep providing them ANOTHER chance. You need to hold your stores accountable to their customers requests. Sorry I didn’t provide this feedback earlier but truly hoped they’d succeed. I have pics of the misses.
Ok app but missing options
PatioM
App works ok in general. I like the rewards idea - pretty straightforward. Important item that’s missing are the mini-sub options; can only order 7.5 and 15 inch versions. Can’t customize ingredients other than yes/no (ie extra tomato).
Best Sub Ever
Kristen Sheegog
Everyone is so nice! The first day they brought free subs to let my co-workers and I try them out now back for the second time to make a purchase they are so good!??