Box: The Content Cloud Reviews – Page 5
5/5 rating based on 382 reviews. Read all reviews for Box: The Content Cloud for iPhone.
Box: The Content Cloud is free iOS app published by Box, Inc.
Dishonest pricing and features- customer service repaired somewhat
LRW09
Update - 12/23/21 credit where credit is due, after much back and forth customer service has refunded me the money I felt I was owed and has done as much as they could to make things right. I still don’t like the way the subscriptions are advertised but at least they took the steps to correct things in a fair way. Update - 12/19/21 After they responded to this review and asked me to reach out to Box customer service, I did. On the same day they responded here they billed me $79.99 to renew a subscription through the apple store, after I had just subscribed for a year in October (mentioned below). When I asked for a refund of that $79 their service team agreed that I shouldn’t have been billed since I upgraded my subscription, but referred me to apple’s customer service to collect my refund. There is no effort to help me resolve this issue at all, it’s very clear they are trying to do the bare minimum they can while holding on to my money that they shouldn’t have taken in the first place. I subscribed for the $180/yr “personal pro” package in October of 2021 which at the time allowed me to upload files up to 5gb with only 1 user seat and it worked fine for a little over a month. A week ago on 11/24/21 I was able to upload a 4.4gb file no problem. Now I login today on 11/30/21 to upload a similar file and it’s telling me my file size limit per upload is 2gb and my package title in the setting screen reads “starter”. On the upgrade screen the pricing for the business package says “$15/mo paid annually” and includes 5gb file uploads. Since 15x12=180 and I just paid $180 in October and was able to upload files up to 5gb previously, a rational person would assume there’s been some glitch and I should be able to get my old capabilities back with a little help from customer service. No no… I get on the chat with customer service and I am informed that “no the packages haven’t changed” and “you’ll have to upgrade”. I give the receipt number showing what I paid and explain that I was able to upload larger files previously, and ask for them to fix it. I was told “the only way to be able to upload 5gb files is to buy the business package that for $15/mo per user” Come to find out the new package requires a minimum of 3 users, so really it’s not 15x12=180, it’s 15x12x3=$540/year. That’s 3 times more than what I paid in October and they want me to pay that now just to receive the same exact thing I already had. Shady, dishonest advertising and terrible user experience.
Doesn’t work
CA DogMom
Trying to reconnect to my Outlook and keep getting page not found error. Support was useless and told me to contact my IT dept when I’m a small business owner with no IT. It worked just fine until the last update.
Viewing anything in app is abysmal
Nathan218
I love Box’s service but many aspects of their app are unbelievably bad. I cannot swipe through PDFs or Powerpoint documents without having to make three very exaggerated attempts for the app to realize that I wish to go to the next page. There is no ability to tap to advance pages. Additionally, these swipes often open the app’s “Activity” side pane which is absolutely useless to me. Please fix these issues to make the app usable!
PLEASE UPDATE!!! IN 2022
Apollo Jetson
App works great but please issue an update for when u listing to an audio clip. The share button is only clickable once if u try to use it again for another audio clip in your library u have to exit out the app again to click anything from the share menu tool bar at the bottom.
Avoid. It’s useless and there is no support.
PeevedInPennsylvania
You can upload documents. But no one can view or download them. It’s completely unnecessary. There are thousands of better alternatives. Save your self the trouble and use anything else. Literally anything.
Completely Broken For Photo Uploads
Random Scribbler
When I try to upload a photo from the photo library, the app puts up the photo picker. I choose a photo. The upload fails with “an error occurred”. I suspect that this is because the filename that’s generated is very long and has a / character in it. Box doesn’t allow filenames containing /. Either Box is generating a filename that doesn’t meet Box’s requirements, or the iPhone is generating the name, and the developers at Box don’t know what to do with it. This is supposed to be “enterprise-ready”? You lost me at the amateurish “an error occurred” message. Yes, dear, I understand that an error occurred. Perhaps you’d like to share the reason? I’ll give DROPBOX a try instead.
Why the need for a password
eric Pappas
It’s my phone. Why would you need a password ever time I open the app up? Truck inventory is the most likely thing I use it for. You would think that it’s what would come up first.