BIKETOWNpdx Reviews

Figure your network out

hshsvskdbsbd

I have the Jump bike app, which obviously runs off the same system, so the BIKETOWN app first wouldn’t let me use my primary email to sign up, nor would it let me use that account on the bike. I then set up another account with the same information yet a different email. I used this and rode the bike to a location. When I tried to ride the bike again it said I didn’t have an account with BIKETOWN.

Great idea, truly awful app

dj Spin Monkey

I love the idea of bike sharing, and was excited to sign up and try it out. The sign up and registration was pretty clunky, with lots of long loading screens and unresponsive UI, but oh well, you only have to sign up once, right? Maybe using the actual app would be better. (Narrator: "It was not better.") I spent twenty minutes trying to unlock a bike -- I tried doing it on the bike itself, I tried reserving a bike on the app first, I tried everything I could think of, and in the end I just took the bus. Unfortunately, I foolishly preloaded some bike time on my account, so between that and the setup fee, I'm out $25. Pretty frustrating experience. I would not recommend this app to anybody.

Great program, crappy billing

Rigga

I went to add funds, and initially I got no error but was sent back to the map screen. I tried to do it again and it said I can’t add money because I have an unpaid bill. It made me login again on your mobile web page, and it appears the “unpaid” charge was the order I just tried to execute to add funds. I tried to pay that “bill,” and the only option to do so is to use the current card on file, which is outdated. It’s a mess and preventing to be able to use the service. I have enjoyed the service when I have been able to use it. Update: contacted support, received a notification that they replied, can’t find the message anywhere ?‍♂️

Mostly garbage

Hgtdsahbbbbbb

Out of all the US cities I’ve been to with bike rental apps, this Nike biketown in Portland Oregon is by far the worst. Having the key and your account number and pin code every time is super annoying, I rode two bikes that did not work well, and the computer code on the back of the bike is always super slow and often gives me error messages where I have to start all over. I was kind of shocked to see that Portland didn’t have any other options for getting around. I thought there’d be a few different mobile bike options and to find that this was the only one was disappointing. If there were other ones I’d recommend going with them first, but is this is the only one I was able to find I guess you’re kind of stuck with it.

Meh

portlandsebastian

A bit difficult to use app and bikes are not great. I’d rather rent a scooter.

Can’t confirm I’m over 18

cywborg

Just downloaded the app, trying to register but when I get to the “confirm you’re over 18” section it won’t allow me to select the “confirm” option so I can’t complete registration.

Easily hackable

JAy564828

Someone hacked my account and was able to use it multiple times without me getting alerted, when i tried to use it for the first time it required email confirmation though?

Hidden Fees

Nate-mole-

Our family (4) all went and rented bikes to ride along the river. We each signed up and paid a $5 additional set up fee. We then rode south down the river on Portlands beautiful bike path. We stopped for lunch in Sellwood and put our bikes on Hold. Hold only lasts 30mins but we didn’t know that we were out of the bikes “city Limits” which is a 10$ additional fee. We then had to unlock our bikes again and go back up north to our original hub station. Total cost for 2 hours of bike riding (an hour each way is suppose to be only $4.80) = $24.6

Avoid if you’re an infrequent user

GeologyPete

The interface is slow and clunky - very old school too. Nothing close to “scan and ride”. You have to enter your account # and then your pin and who’s gonna remember that with 97 other apps we use?! Then I find out my bike I picked up was on the very edge of the system map (because of course I know what the system map looks like in my head as a first time user). I rode along the bike path for exactly 1.36 miles - yes the very well used bike path along the river - which is not in the system map. $10 out of zone fee. Thanks for the bad experience - I’ll not be using this again anytime soon.

Worst bike app ever designed

Canesnick

Terrible instructions, bikes didn’t unlock, and after I signed in it tells me no bikes or hubs in the area. Straight garbage. I’ve rented in multiple cities before, and it’s never been that horrible!

BIKETOWNpdx Reviews – Page 4