Arrowhead Credit Union Reviews

Trash App

Adhdgj

Was forced to update but the new app does nothing more than the last one could, both versions have the most basic of features, barely a step up from their automated phone line. Does it find nearby shared branches or ATMs? Of course it doesn’t! and even better Co-Op CU & ATM Finder app that did that was never updated to be compatible with the newer versions of iOS, so that’s gone too! I’ll let you in on a secret, NFCU has that built in to their App. Really, it’s a trash app by a trash credit union. Already switched all accounts except for my auto loan to Navy Federal, looking forward to closing out my last account with arrowhead!

Mobile Deposit

ottaayyy :,)

I don’t think there was a need to update the mobile deposit part of the app. It was working perfectly fine, seeing the lines turn green so that it’s clear to submit made it so much easier. I don’t know why you guys took that part out. Now for some reason on my iPhone X, I can no longer deposit because it always says the amount entered is not the same as read. Bring back the old version please.

Many Errors

Emilio888

Half the time I cannot log in because it’s just spinning in circles and then errors out. Facial recognition does not work either. I did not have this issue with my iPhone 7. The issues began when I bought an XR.

If you want to be the best credit union

Cesarn067

Genuinely I like credit unions..something stood out about arrowhead that I went to go get me a checkin and savings account with them. But I have to say when it comes to their mobile app it’s horrible no form for Customization The whole interface is dull and boring. It’s like if you were to hire a maid to do a deep cleaning in your house and make it smell and look good. But instead you get someone that just wipes off the counters and sweeps and organize some stuff around just to make it appear that it was clean. That’s what this interface feels like to me someone just put some random stuff together. Bring your A game out Arrowhead sauce up your app. I do have to say though the only thing good about this app is that it has face recognition that’s the only thing it has going for it.

Transfers

mnlh07

Cannot make transfers to/from other institutions. Whenever I click on it the screen says error. Edit: I’ve realized now that every time I try to make a transfer to/from other institutions not only does it still say error but the next time I try to use the app it says my credentials are invalid using Face ID and when I try to log in manually it says my password is incorrect and that I’ve made too many attempts to log in (my password is not incorrect and didn’t know one time was too many) to use forgot password or call the number. This glitch has become so inconvenient. Anytime I try to check if you’ve fixed the transfer issue I have to reset my password which is such a waste of my time. The whole point of an app is to save time. It would be faster for me to just log on through my laptop. If you’re not going to fix the issue the least you could do is remove the option to try and make transfers to/from other institutions on the app until you can get it to work properly.

app is terrible

sykejonze

i cant imagine arrowhead paying money and the outcome is this app. the older app was perfect. now its garbage. arrowhead needs to get its money back from whoever developed and designed this trash.

Arrowhead Credit Union Reviews – Page 17