AAA Mobile Reviews – Page 83
5/5 rating based on 912 reviews. Read all reviews for AAA Mobile for iPhone.
AAA Mobile is free iOS app published by American Automobile Association
Couldn’t even get Roadside Assistance to work.
Wee535
So my car broke down at work and I was hoping to make the whole situation easier by using this app instead of having to call and wait. I filled out everything to the last point where you give your number you’d like to be contacted at just for it to say error and tell me to call. Extremely frustrating as I had high hopes for the app.
Bad UX
Shanizen
Great app to have. But a horrible experience. Please hire a user experience designer and QA tester!
Long term customer
stranded but not disappointed
Initially I just wanted to track the driver’s arrival to ETA and avoid the 5 mins musical peak time wait for customer services. it did that well. I also used it to track delivering my towed car to the dealer. That was an emotional comfort. It was also great not to have to go 20 mikes w/the car and be stranded. The app wasn’t difficult to load & use. For what U get in an emergency with a little cleaning up of the user interface it’s 5 Stars. I recommend its convenience, especially if U R familiar w/using apps to call for cabs and in a safe place to be distracted while using an app
In violation of ADA — possible $16M five?
DrASL
When you have a breakdown and need service, when you press call AAA you are given a phone number. What’s wrong with that? Plenty! Federal regulations in ADA states when only a phone number is given an alternative method MUST be provided to allow hearing impaired people to access services. Text or email are two possibilities. Asking me to find someone to call for me is the same as asking a person in a wheelchair to make his own ramp. Wells Fargo was hit with a $16,000,000 fine due to their refusal to make reasonable accommodations. There are lots of hearing impaired folks. Dr Bernie Hale states we would make up the 3rd largest ‘nation’ in the world!
Needs updating
GW_Johnson
Needs serious updates on recommended places. Many of the restaurants in my area are closed or not in the location shown.
It doesn’t show my insurance
Sammy2802
Very primitive app. No way to see your aaa insurance information or to pay for it.
????
Chuck's Aunt
Trying to load latest “bug fix” but nothing happens. I think the bug fix needs fixing.
Good Idea, but defeats the purpose
cdhce
After you’ve scheduled roadside assistance, the app is supposed to keep track and remember the time and location of the request, as well as allow you to enter and view said requests to see an update regarding arrival and more. But once you’ve submitted a request, you better leave the app open. because once you close it, or navigate elsewhere, the request vanishes out of thing air. Now you don’t know if here really is someone coming, or if there isn’t. There’s no way to tell. And if their phones are on blast, good luck getting ahold of anyone. This app could be a lot better.
Journeys
Thisismessedup
I got the app as part of a sign up incentive for AAA insurance but if I could I would delete the app. It doesn’t show my journeys for days and only after I call tech support. It’s hard to keep track of your driving and work to change it when you cannot see what you need work on without calling every single time. It’s a good concept for an app and it would be a wonderful way to see which of your driving skills need work on if it could be fixed to actually work and log the journeys.