7-Eleven: Rewards & Shopping Reviews – Page 2
5/5 rating based on 1223 reviews. Read all reviews for 7-Eleven: Rewards & Shopping for iPhone.
7-Eleven: Rewards & Shopping is free iOS app published by 7-Eleven, Inc.
Cleanest bathroom
Grendah
I usually dread using the restroom in a public venue. I had to go! I was faced with the cleanest freshest restroom I’d been in along time! Thank you 7-11! I now know where to go!
What's better then getting free stuff?
Lillian1968/4
I have yet to use my points . I love the idea except one time I had 7000 points and the next day they were gone . I keep mine stacking up , but for them to be gone with out an announcement NO WAY! I harass it's coming again where we use our points or loose them PLZ TELL USE, Trust me we'll use them . Other then that keep up the good work .
Points
agS0317
The points you “redeem” don’t redeem. They take the points and do not give you the discount.
Never Fresh Coffee
Frankie shorty
Unfortunately I like your coffee better than DD the problem is you raised the prices of all coffee and you’re not inspecting the quality and freshness of it. Never been yo 7-11 and ever have a fresh pot always blinking light and never fresh. The worst one by far is “Southampton branch” never never have a good quality.
Horrible. 7NOW so buggy. Promo doesn’t work. 7 takes your points
Quantum Chris
UPDATE 3 Not one response or resolution in over a week! Nothing! And I still can’t use the promo thing they have going, for over a week!!! Customer service my $$. I tried to figure it out, and voila, now the promo is expired, while I’m trying order, for over a week!! What a company!!! So I search for items they have by simple key words, or even by basic category. Items don’t show up, yet when I wade through all the complex categories, they ARE there in stock, stupid and poor platform. 7NOW is just a website in the app, not really part of any app. Painful checkout process, particularly if you have to change locations to buy a product. I could go on with bugs. UPDATE 2. So for fun I called the number given again. When I chose the 7NOW option, it rang and hung up, over and over. So I picked the options for other. The guy was right away saying I called the wrong number. The number I was given here, and the menu option clearly said 7NOW, yet he insisted I was dialling the wrong number and insisted on giving me a new number. I explained again the option was clearly in the IVR as number 1, he didn’t care. His attitude wasn’t about customer service, it was it’s not my job to take care of customers, and I called him on that. I had to suggest he transfer me, which took him a while to agree to. Then next person had a challenge understanding the basic, it says it’s been used, and wanted to blame me. Then she wanted to take my info for some escalation that would call me back. I had to explain this is 7NOW not 7Tomorrow, this is a convenience/delivery option and every step of the way this is ridiculous. She put me on hold and came back explaining she can’t do anything. The customer service rep that is there 24/7, can’t actually provide any customer service. This is ludicrous at this point. To have something NOW, to take days and hours of my time. What a pathetic attempt at service. Deplorable. UPDATE. Phone? HAH. I DID phone, and got an attitude of we don’t care. They didn’t see a problem with the system so they just forwarded off somewhere. They offered nothing, did nothing. Still doesn’t work of course. Never heard back. Like it matters Sev is a convenience store, not something someone is going to phone around or wait for a call back to get something they want NOW. This company has a poor attitude towards their customers. Come buy stuff in the store, otherwise don’t big us. And if you try to contact through the app, you also hear nothing. They have this big online platform, yet they can’t make it work, nor keep customers happy. ______ I wasted over and hour to use their 7NOW feature, with a promo. Promo says I’ve used it , yet never used 7NOW ever. Then multiple good payment methods wouldn’t work. Then suddenly it had PayPal, so then it logged in and I selected a card and…. PayPal spinning wheel of death. PayPal works for me everywhere else. Then I quit and went back in, no more PayPal, it only came up once out of 15? attempts. Faster for me to walk through the cold snow than use this stupid app. Then I realized they took points away. I’ve logged a few times at the store, see a bunch of points and go and buy stuff or get a reward and…. fails and my points disappear. Yet my account is not hacked. Now when I go to look for deals, it’s painful to click and click and click to look the them. The older app was easy and less junk. This thing has become bloatware, marketing hype all over vs an actual rewards program.
Outdated Offers clutter the app - points program is mediocre
Xank
The rewards program has potential, but rather than being generally useful, 7-11 uses it to push specific menu items and products. What’s more, the largest coffee you can redeem points for is a medium. So, it takes a LOT of time $$$ to earn rewards, you can only redeem them for specific products that 7-11 wants to promote, and the most basic item in the store, a large coffee, isn’t an option. Additionally, they leave expired offers in the app well beyond the expiration date, cluttering up the app with ads for stuff that’s no longer valid. The app itself is fine, the program and the maintenance of the content leave a lot to be desired.