Do NOT fly United – United Airlines Review

They are completely out of touch with their customers. My connecting flight was canceled on me with no other available flights out to my final destination, so I had to Uber across state lines with a 4 hour ride. Before that, I had to wait at the airport for their failure to find my luggage for 6 hours, finally talking to someone who actually knew how to do their job at United and told me my luggage was on a plane out to a different airport than my destination. Wasted a whole day and $300-$400. Then they have the audacity to tell me my ticket was non refundable when they literally cancelled the second leg of my flight. Because of their failures, I am out $250 to Uber and at the moment, paid for a flight I was never boarded on. Fly elsewhere, this company has no idea how to treat customers. Will never fly United again.
Review by Christek12 on United Airlines.