Make Sure You Bring Your Actual Credit Card… – Priceline - Hotel, Car, Flight Review

When you pick up your rental car! On February 10, I totaled my car on my way to work. Fortunately, no one was seriously hurt, but I was VISIBLY bruised & sore from air bag striking my face & chest, but grateful to be alive! I am 65 years old. I rented a car online through Priceline from Avis at Austin Bergstrom Airport. Although I put my credit card info in the online reservation & had my photo ID, the Avis rep said I could NOT pick up a vehicle without a physical copy of my credit card to swipe. WOW! My friend had to drive back to the airport to pick me up & take me to get my card and then drive me back to airport for a second time. Big waste of time & gas! The Avis rep who refused to give me a car advised me to CANCEL the reservation which I did online. I returned two hours later & waited in a second long line to confirm with Avis agent that my original reservation was CANCELED before making a second reservation online. Stood in a long line for third time & finally picked up a car 4+ hours after initially arriving at the airport. It’s no surprise that I was charged TWICE for the rental. What is surprising is the numbers of calls I have made to both Priceline & Avis about a refund. Priceline phone representatives and their chat agents have NOT been helpful or empathetic. If I have to dispute this bill with my credit card company, I will, but will NEVER book through Priceline again!
Review by Mary Smith 56 on Priceline - Hotel, Car, Flight.