VIP Customer without VIP Customer Service – Priceline - Hotel, Car, Flight Review

UPDATE: Their response was that I can always reach Customer Service at 1-800-774-2354, which is a lie because that was one of 4 phone numbers I called and got transferred right back to the Frontier Airlines which couldn’t fix the problem because it was on Priceline’s end!!!!!!! I have been a Priceline VIP for over 10 years, every time I have a problem with Priceline I can NEVER SPEAK TO A LIVE AGENT!!! I purchased a flight through Priceline for a flight to Denver and return flight to Raleigh and purchased a seat when the reservation was made ($60) which Frontier Airlines says no seat was purchased and Priceline says it shows on their end so I have to call the airline to fix the problem even though they were told that Frontier doesn’t show I purchased a seat!! I spent 2 1/5 hours trying to speak with someone at Priceline and finally reached a live agent to be told that they show the seat reservation on their end and after arguing with said live agent I asked to be transferred to a supervisor who then tells me that he doesn’t see the $60 seat reservation so the call is escalated again to someone else who finally calls Frontier to be told by them that they don’t show a seat reservation for me, which Priceline was told by me several times, and so now they will send an email to the accounting department to request a refund of the $60 which will take 3-5 business days. I will never book another flight through Priceline!!! You cannot ever reach a live agent to handle a problem on Priceline’s end. I seriously doubt they even care that they are about to lose a VIP customer!!!!
Review by Pfrish on Priceline - Hotel, Car, Flight.