Terrible Customer service. – Priceline - Hotel, Car, Flight Review

I am very frustrated with Priceline’s customer service. I booked an airline ticket to Florida but my flights were canceled due to pilot shortages!! American Airlines refund the flight fares to Priceline!! When I called Priceline for my refund, they told me there was nothing they could do to give my money back!! I spent 3 hours on hold with a “supervisor”!!! I will never used Priceline again!! Worst customer service I’ve experienced!!
Review by Ripped Off by Pricline on Priceline - Hotel, Car, Flight.