CARELESS customer support after I’ve used this app 500+ times – Priceline - Hotel, Car, Flight Review

My Valentine’s Day was completely ruined because I was given hotel that was overbooked and eventually three long hours later after being on hold with customer service in the freezing cold in Michigan, I was relocated to a much further 30 minute away hotel and was not even able to check in until almost 9 at night so it was a complete waste of money and time, not to mention it was Valentine’s Day so my poor girlfriend had the worst time. And I was told I would be refunded the price of the hotel for the inconvenience and now Priceline is trying to tell me they’re only giving me $18 for the inconvenience so I basically wasted my money on a hotel in the first place in the $18 didn’t even cover the gas drive to the second hotel. I have used priceline at least 500 times in the past 3-4 years and this will be my LAST because I cannot believe this is how they treat their VIP platinum members just seemingly not to care at all that my night and my money was wasted I will be booking directly through hotel websites from now on horrible app I will not recommend to anybody. If you’ve read this far.. I just know they generally have the best deals but if they book you a hotel that’s already fully booked you’re basically screwed and out of your money so it’s not worth the risk.
Review by Doodlejumpking on Priceline - Hotel, Car, Flight.