Failure in all ways. – ASOS - Discover Fashion Online Review

Ordered gloves, received a pair of women’s pants. ASOS switched to paperless returns. Except this requires you to print out a label yourself to make returns. As I do not own a printer, a customer service representative just instructed me to visit a library. To make a return. Because they made a mistake. Expecting -every- customer to either own a printer, ink, paper, or having them travel to get a label doesn’t seem very green. I’ve been a customer for years, and I will no longer be ordering.
Review by hesperheart on ASOS - Discover Fashion Online.