Awful customer experience – United Airlines Review

Making customers download the app to purchase in flight is ridiculous. Not only is the app incredibly slow, I physically couldn’t pay for a drink I wanted because you made it impossible. Had to download the app, then become a mileage customer, then upload a card and you only accept US cards. As an airline, this seems incredibly dumb. For the sheer frustration caused and lack of thought for customer experience I will never fly United again
Review by 1264859?'wif on United Airlines.