Horrific experience – Instacart-Get Grocery Delivery Review

When the app worked properly I loved it, it was as super convenient during a pandemic...until it began to cancel my orders and lock my account for absolutely no reason. They took my money and told me I had to wait 24 hours for an update by email. I asked to be transferred to the “escalated team” she kept referring to and she said they didn’t have live agents available to speak to me in that department. The department that’s holding my money and account hostage doesn’t have line agents. So I’m stuck waiting 24 hours to get my money back and had to go out and spend more money and stop working to get my kids diapers and wipes. I am done. I will be requesting a refund for this membership bc I’ve experienced this multiple times with no explanation. It’s unacceptable.
Review by lakeb2 on Instacart-Get Grocery Delivery.