Vibration and sound settings not obeyed – PagerDuty Review

The sound and vibrate settings don’t actually change the sound and vibration of a notification. Even with vibrate off, a notification triggers vibrations, sometimes INSTEAD of a sound. This is with critical alerts on as well. The alert tone chosen in settings isn’t played during a notification, instead it’s always the PagerDuty default sound…and only when the app feels like it, not consistently. The only consistent thing in each notification is the vibration. How can users trust this app to reliably notify them of incidents?
Review by szshen on PagerDuty.