Good for coupons only. Need to fix their business process! – BJs Wholesale Club Review

I tried the express pay. Works good. Scanning is fast. But, they have not fixed their business process in the club. When you check out, they have to re-scan a lot of items again to verify and their app is telling the exit associate which item to verify and that takes time and holds up the line. The associate hates it and tells me not to use it. They would rather just count with a paper receipt which is fast. Return is a nightmare if you used express pay! They don’t know how to return to original form of payment. They are confused without a paper receipt. Same thing if you don’t have a paper receipt for an in-club order and they don’t respect their own app’s order history. They have a long way to go before this app gets adopted by everyone! Not going to use the app other than for coupons!
Review by SamGryz on BJs Wholesale Club.