Sellers Beware – Mercari: Buying & Selling App Review

Sellers please be aware of this app. It really does have potential to be a great app, but they will take your money. They also do not protect the seller so please protect yourself. I had someone buy a set from me. I shipped within 48 hours, but unfortunately Fedex took over two weeks to deliver. I messaged the buyer and kept checking in with them. After the product was delivered the buyer requested a return because it was a Christmas present and it had arrived after Christmas. Once I received the package back, I was missing an item. I tried and tired to get Mercari to understand I had not received all of my merchandise back. After many days of messaging back and forth and sending pictures. They informed me the buyer states they did not receive the item. When I sent the item it was in a wooden box packaged inside of a cardboard box. Everything was there, now I have an item I can not do anything with. Also make sure your weights are accurate down to the ounce because they will take money out of your sale if usps charges them for addition postage. When weighing make sure you weigh in the box you’ll be shipping in. Please be careful with this app and protect yourself. Don’t be out like I am. They should really protect the seller because we are the ones making them money after all.
Review by JeoJoeDancer46 on Mercari: Buying & Selling App.