When it works!?! 2.5 Stars – Upside: Cash Back - Gas & Food Review

When it works it’s great and easy to use, but that’s only about 1 in 5 purchases (I’ve only used it a gas stations so far). The rest of the time I get emails saying my cash back couldn’t be processed because they can’t find record of the transaction. I missed out on a handful of cash backs, before I learned to print and keep a receipt for each transaction so I can respond to the rejection email with a picture of the receipt. I get gas 2-3 times a week so it’s a bit of a hassle and waste of paper. They will usually process the cash back once I send them a copy of the receipt (not sure why they don’t just let you upload it from the start to save time)…but even then it’s done outside the app history so it’s hard to tell if they really do it and it’s usually after you’ve already waited about 3 weeks. I’ve also had one transaction that I’ve emailed them about 6 different times over the last 2 weeks and have yet to get any response to any of the emails. I’d like to give this more stars because the cash back is great, but there is too much extra work done on my part just to make each transaction process when the app has the ability to make it easy if it worked properly.
Review by Zinom576 on Upside: Cash Back - Gas & Food.