A recognition of effort of Jose in Pasadena – Lyft Review

Today I arranged a ride for a disabled friend with lots of luggage and a difficult pick up around noon. She got the personalized service she needed and Jose graciously took on the multiple steps to complete the job. At the end I learned that Jose knew he was going to be dinged by management in the basis of the total time required to complete the ride, all of which was related to the complexity of the rider’s needs. I looked to find a way to signal to “management” about the nature of the delay but only found avenues to lodge complaints. I have no idea if this review will be visible to or noticed by management but it is all I can do beyond the message I left on the Lyft FaceBook page. Thank you Jose.
Review by Ann 20222907 on Lyft.