Unacceptable – Xfinity Review

I have called several times in the past few weeks. On top of slow and spotty Wi-Fi I have had issues with connecting to the modem. I had to get a new Modem and have help setting it up a few weeks ago. Today’s issue was not user caused. You charge enough to hire more tech support. I should not have to go through this ridiculous process online to finally get help. Your outtage today caused my issue. It is not user caused. I didn’t sign up for service to have to wait through this process each time. Do better!!
Review by Nancy Ferrin on Xfinity.