Horrible Resolution – Uber - Driver: Drive & Deliver Review

If I had an option to not even rate this, I definitely would not. I wanted to start driving with Uber again to make a little extra money on the side until I start my job, I did everything like I was supposed to and no issue but when tried going online I was unable to and ran into multiple problems, which started down hill from there. Long story short, I talked to 7 different agents (which 2 of those agents hung up on me while I was speaking and none of whom were supervisors as the supervisors refused to speak with me) trying to resolve this issue so I can drive, 3 out of those 7 agents told me 3 different reasons as to why my account was deactivated, this was because they came to a decision about one of my documents being “fraudulent” after I explained it was not and I could show proof they were accurate and valid (hence I’ve used this document with Uber multiple times over the 2 years I was driving previously). After finally being told why, I was told an appeal was filed on my behalf (which I was unaware of as I was previously told I had to file the appeal myself and was unable to and still did not receive any help with that either) regarding the deactivation of my account. It was finally the last agent I spoke with who told me a decision was made and they denied my appeal due to “fraudulent documents” and it was final, which I felt was unfair seeing as how I had proof my documents were valid and they overlooked that fact and did not care. Every time I asked to speak with a supervisor “they were always busy at the moment” or “could not speak with me because the decision was already made” even though this was a decision I wasn’t aware of until I called multiple times. It does NOT state in the Uber policies that supervisors cannot assist drivers or deactivate an account due to “fraudulent documents” without speaking to the driver of the account and not consider looking at proof of valid said document. I will NEVER drive with Uber again after being treated the way I have dealing with this issue for a week now. I will let it be known on EVERY social media how Uber Support really treats their drivers.
Review by Wiveline J on Uber - Driver: Drive & Deliver.