Lost access to my account unexpectedly – Oportun - Save, borrow, budget Review

The concept of Digit Direct intrigued me, so I signed up to try it out. I got my debit card and started using it with no problems. About two-weeks ago I noticed I couldn’t log into the app. The pin and the username/password I created were no longer recognized. I tried resetting my password and it says there is no user associated with my email and resetting via a text message to my cell phone failed as well. I tried calling the number on the back of my debit card and it asks you to enter the 16-digit number on the card. I did this and it told me the number wasn’t recognized. I could find no other way to talk to a human, so I put in a support request online. That was last week and I’m still waiting for a resolution! Support has only responded to let me know they’re still looking at it. It’s crazy that support wouldn’t be more responsive in a situation like this where I’m locked out of my account. They clearly have some BIG bugs in the system! Maybe this is related to their new Direct banking option, but this is a big disappointment and a service I don’t recommend.
Review by jeffuccino on Oportun - Save, borrow, budget.